Retirement Benefits Education Supervisor

Description of Work

The Retirement Systems Division is hiring Retirement Benefits Education Supervisor to ensure the staff is prepared to explain and interpret the benefits programs administered by the Retirement Systems Division which include counseling, researching, mediating, and resolving problems. This is a full-time position (40 hours per week) with State Benefits, including health insurance, paid vacation, paid sick time, paid holidays, as well as retirement.

About Us

The Member Services Section of the Retirement Systems Division is to provide the full range of retirement education, correspondence services and training for all members and employers concerning retirement and disability benefits, statutory provisions, new legislation and information supporting the effectiveness of these efforts. The Member Services Department is critical to the operation of RSD in making sure the delivery of technical benefit information and the interpretation of laws, rules, policies and practices are accurate and in alignment with what is in the best interest of the members and for the agency. Member Services includes the Call Center and the Education Retirement Group, Specialty Plans, and Imaging groups.

The Retirement Benefits Education Supervisor provides supervisory, administrative, and consultative work in directing the daily activities of the ERG section within Member Services. This position handles all escalated consultations and issues and provides consultative services. The employee also plans, schedules, and conducts large group meetings and seminars for prospective retirees, new members, personnel officers, and employee associations. This position oversees the processing of written and telephone communications regarding active members, retired members, disability recipients, beneficiaries and employers that participate in the retirement systems and other benefit programs and constituent services concerns received from the governor’s office and other legislative branch offices through resolution.

Duties & Responsibilities

Direct Retirement Benefits Counselors and Team Lead(s) in research and response of inquiries verbally, written, email, chat, and presentations.

Review and maintain various metrics supporting quality, time management, and customer service in accordance with general statutes, processes and procedures, and DST goals.

Manage high -level inquiries and escalations for constituents, and internal and external members.The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and offers a competitive benefit package, and has free employee parking!

Knowledge, Skills and Abilities / Competencies

Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following:

Supervisory experience in managing a team.

Experience in educating, assisting, and counseling parties of the benefits programs to determine entitlement, eligibility, etc.

Experience in researching issues and/or performs research of complicated benefit provisions.

Management Preferences:

Bachelor's degree in business or public administration.

4 years of benefits or human resources experience.

2 years of supervisory experience.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor's degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experience.

Supplemental and Contact Information

* PLEASE SUBMIT YOUR APPLICATION ON-LINE USING THIS WEBSITE *This position is subject to a criminal history background check through CastleBranch. In addition, one or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). Applicants will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check.

This office uses the Merit-Based Recruitment and Selection Plan to fill positions with highly qualified individuals. All applicants must complete and submit a State application for employment using the NEOGOV Online Job Application System (OSHR - Work for NC) for the State of North Carolina. To receive credit for your work history and credentials, you must list the information on the online application form. Any information omitted from the application cannot be considered in screening for qualifying credit. Attached or incorporated resumes (including Text resumes on application form) WILL NOT be used for screening for qualifying credit. Please make sure you complete the application in full. For additional information about applications and processes with the state of NC Please visit: How Do I Get the Job

The State of North Carolina, and the Department of State Treasurer, is an Equal Opportunity Employer:

Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section "Jobs Applied For".

Applicants seeking Veteran's Preference must attach a DD 214 Form, Certificate of Release or Discharge from Active Duty along with your application.

Applicants seeking National Guard Preference

North Carolina Army National Guard

North Carolina Air National Guard

Must attach a copy of the NGB 23A (RPAS) or a copy of the DD256 or NGB 22 along with your application. "See Resume" or "See Attachment" will NOT be accepted and will be considered an incomplete application and will not be processed. Other attachments will also be accepted, but not used in screening for qualifying credit.

Please note, foreign degrees require an official evaluation for U.S. equivalency, and must be submitted to Human Resources for verification. There are several organizations that perform this specialized service, feel free to use any service of your choosing. For your convenience a couple are listed below:

International Education Research Foundation - orwww.ierf.org

World Education Services Inc. - orwww.wes.orgDue to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account and click "Application Status". It is not necessary to contact the Human Resources Office to check the status of an application.

If you are having technical issues submitting your application, please call the NeoGov Help Line at . If there are any questions about this posting, other than your application status, please email Department of State Treasurer at .