Front Office Coordinator/Medical Assistant - Part Time

Job Description

Description:

Job Title: Front Office Coordinator/Medical Assistant - Part Time

Employment Classification: Non-exempt, Hourly

Travel: Occasionally to Hilliard and Delaware

Schedule: Part Time

Position Summary

The Front Office/Patient Access Coordinator is responsible for demonstrating knowledge and application of job duties within scope of practice and functions under the direction of his/her manager(s) and/or Director(s); respectfully interacts with all levels of staff; provides assistance, as needed, during assigned duty hours; participates in department activities; promotes independence; adherence to the attendance policy; encourages socialization; advocates for the quality of life of our patients while maintaining compliance with all applicable laws, regulatory and organizational standards; supports the company’s core values.

Summary of Duties and Responsibilities

Check patients in and out

Copy/scan insurance cards

Take patient photo

Collect co-pays and deductibles

Post payments to patient account

Encourage portal utilization

Ensure that all required consent forms are signed

Balance all money collected at the end of day and prepare deposit

Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients

Enter patient demographics, insurance, and referral information into IMS

Prepare front desk prior to the start of clinic: confirm benefits on all testing patients, print schedules, unroll phones (if applicable), prepare all paperwork, and check messages

Scan testing sheets and all other paperwork as needed

Cancel and reschedule appointments as needed

Keep up with medical records requests, medical records phone messages and reminders, chart views, and scan old charts into IMS as requested

Work with the Well App, as needed

Responsible for individually assigned front office tasks; TelTech reminders and cancellations, failed faxes, send online survey, DOMA calls, returned mail, website appointment requests, assign and track physician fax referrals, next available appointment report, insurance needed reminders, night calls, recall cards, adding new referring providers to IMS, recall report, and patient portal responses

Maintain and follow HIPAA policies and procedures

Travel to satellite clinics as scheduled Requirements:

Abilities, Knowledge and Skills

Effective communication skills to include:

Ability to fluently speak and read English

Ability to read and interpret documents such as safety rules, handbooks, policies, patient care plans and procedure manuals

Ability to communicate effectively, verbally and written, with all levels of staff and patients

Education, Prior Work Experience, Special Skill And Knowledge Requirements

High school diploma or GED required

Prior medical office experience preferred

Strong computer skills

Must be a quick learner, organized, and team oriented

Excellent communication and customer service skills

Previous customer service experience

Physical Demands and Work Environment

Physical Demands

The physical demands described, here, are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the physical demands.

While performing the duties of this job, the employee is regularly required to use hands to handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear.

The employee frequently is required to stand, walk, stoop, kneel, crouch, reach, push, pull, bend and sit. On average, injection room or clinic staff may be standing or walking 80% of their shift.

The employee must occasionally lift and/or move up to 30 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Specific communication abilities required by this job include the ability to talk and hear in order to converse with others, discern, convey, express oneself, and exchange information.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

The noise level in the work environment is usually moderate; lighting is in the standard range.

The employee is subject to infectious waste, potential exposure to allergens in concentrated forms, diseases, and conditions.

EEOC Compliance

Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please use link to complete this survey to be considered:

Part-time