Cybersecurity Support Technician

Job Description

Cybersecurity Support Technician

About E-J:

The E-J Group is active in all facets of electrical contracting - we are not your typical electrical contractor. We bring experience, expertise, and a national reputation to projects ranging in size to over $300 million. Typical installations include rail systems, transit facilities, office buildings, hospitals, power and renewable energy, cogeneration facilities, roadway and outdoor specialty projects, airports, data centers, chip plants, industrial facilities, universities, sports stadiums, high-voltage distribution, utility, and gas infrastructure.

At E-J, three family generations of practical expertise have created an organization keyed to the most modern technological advances in providing rapid and efficient solutions to today’s lighting, power, energy, and communication needs. E-J has over 126 years of reputation for unparalleled integrity, quality, and service in the electrical field.

Location: Bethpage, NY (5 days in office)

Division: IT

Position Description:

This role supports company personnel through both cybersecurity operations and general IT infrastructure tasks. It is ideal for someone with a strong interest in security who also values dependable user support and system maintenance.

As a Cybersecurity Support Technician, you will assist in monitoring security alerts, supporting identity and access management, and maintaining endpoint protection tools. You’ll also help ensure systems are properly patched and secure, while providing frontline support for deployments, user onboarding, and helpdesk requests.

This position offers hands-on experience in IT operations and foundational cybersecurity practices, including compliance support, identity management, and system monitoring. The ideal candidate is detail-oriented, proactive, and eager to grow in cybersecurity while contributing to broader IT operations in a collaborative environment.

Essential Functions and Responsibilities Include the Following:

Monitor and triage systems and security alerts to identify threats, vulnerabilities, or policy violations.

Assist in initial incident response efforts, including log collection and investigation support.

Manage user accounts across Active Directory, Microsoft 365, and MFA systems.

Perform vulnerability scans and coordinate patching of systems and applications.

Document security incidents, system changes, and compliance-related activities.

Assist with internal audit preparation and recurring compliance checks.

Collaborate with IT team members to maintain secure and reliable systems, escalating issues as needed.

Maintain and monitor endpoint protection tools (antivirus, EDR, firewall).

Support user onboarding, software installations, and IT deployments.

Maintain accurate records of hardware and software inventory.

Perform additional duties and project-based work as assigned.Qualifications:

3-5 years of IT support, security operations experience, or completion of relevant training/certification programs.

Understanding of cybersecurity concepts (CIA triad, MFA, phishing, malware, encryption).

Experience supporting users in a Windows and Microsoft 365 environment.

Familiarity with Active Directory, basic networking, and endpoint protection platforms.

Strong attention to detail and organizational skills, especially in documentation.

Clear written and verbal communication skills; able to assist users and collaborate effectively.

Experience using ticketing systems and structured troubleshooting methods.

Certifications such as CompTIA Security+, Certified in Cybersecurity, CEH, or CySA+ are a plus.

Exposure to XDR, SIEM, or other monitoring tools is advantageous.

The position is based in Long Island, but traveling to locations around the NY Metro area for preventative maintenance and support may be required.

Work hours are Monday through Friday from 7 AM to 4 PM.

On-call availability and overtime may be required as needed.Advantages of Working at E-J:

Leading Electrical Contracting Organization in New York City

Oldest family-owned and operated electrical contractor since 1899

Job training and mentorship

Comprehensive benefits, including medical, dental, vision, and 401K plan

Paid holidays and vacation

Merit-Based Bonus

Tuition Reimbursement Program

Team-oriented company culture

History of employment longevityAnnual Salary Range: $60k-$80k

The E-J Group is an Equal Employment Opportunity Employer and ensures equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship, or any other characteristic protected by law.

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