HelpDesk Technician

Job Description

HelpDesk Technician

About E-J:

The E-J Group is active in all facets of electrical contracting - we are not your typical electrical contractor. We bring experience, expertise, and a national reputation to projects ranging in size to over $300 million. Typical installations include rail systems, transit facilities, office buildings, hospitals, power and renewable energy, cogeneration facilities, roadway and outdoor specialty projects, airports, data centers, chip plants, industrial facilities, universities, sports stadiums, high-voltage distribution, utility, and gas infrastructure.

At E-J, three family generations of practical expertise have created an organization keyed to the most modern technological advances in providing rapid and efficient solutions to today’s lighting, power, energy, and communication needs. E-J has over 126 years of reputation for unparalleled integrity, quality, and service in the electrical field.

Location: Long Island City, NY (5 days in office)

Division: IT

Position Description:

We are seeking a focused, hard-working, and organized HelpDesk Technician to join our IT team. The ideal candidate is proactive, team-oriented, and has a strong sense of urgency. This role requires someone who takes initiative and can manage a variety of technical tasks, support duties, and ongoing projects with minimal supervision.

Duties & Responsibilities:

Serve as the initial point of contact for users requesting IT support; log, triage, and assign tickets appropriately.

Support end-users by troubleshooting hardware, software, and connectivity issues across Windows and Microsoft 365 environments.

Maintain Active Directory and Exchange accounts, including user creation, group assignments, and updates.

Track and manage IT assets, including ordering hardware/software, processing shipments, maintaining license compliance, and updating inventory records.

Configure and support mobile devices and ensure proper connectivity for users.

Manage user accounts and extension assignments in the VoIP phone system.

Assist with installing and upgrading network devices, end-user equipment, and software applications.

Travel occasionally to NY Metro area job sites for maintenance and support (vehicle preferred, but not required).

Perform other related tasks and project-based work as assigned.Qualifications:

3–5 years of full-time experience in a technical support or IT-related role.

Strong organizational and troubleshooting skills with the ability to prioritize and manage time effectively.

Comfortable working independently and collaboratively in a fast-paced, user-focused environment.

Ability to explain technical concepts clearly and professionally to non-technical staff.

Hands-on experience with Microsoft 365 Admin Center, Active Directory, Exchange, and various Windows OS.

Physical ability to lift and move IT equipment without assistance.

Excellent written and verbal communication skills.

Work hours are Monday through Friday, 7 AM – 4 PM.

On-call and overtime availability may be required as needed.Advantages of Working at E-J:

Leading Electrical Contracting Organization in New York City

Oldest family-owned and operated electrical contractor since 1899

IBEW Local 3 benefits

Job training and mentorship

Supportive Management Team

Rewarding project experience

Competitive compensation packages

Comprehensive benefits, including medical, dental, vision, and 401K plan

Paid holidays and vacation

Merit-Based Bonus

Tuition Reimbursement Program

Team-oriented company culture

History of employment longevity

Convenient and central office locations near public transitAnnual Salary Range: $55k-$65k

The E-J Group is an Equal Employment Opportunity Employer and ensures equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, citizenship, or any other characteristic protected by law.

Powered by JazzHR

VRdwPqaTCU

Full-time