IT Configuration Tech - Onsite Pawtucket RI 8AM to

Job Description

Description

Blue Mantis is a leading cloud management consulting and integration firm that helps clients fully virtualize their environments and transform their datacenter and IT operations to effectively leverage the power of cloud computing. The company’s deep technology expertise, broad engineering certifications, and vendor agnostic business model offer clients a strategic, cross-platform, proactive approach to designing, deploying and supporting modern IT environments.

The Technology Implementation Technician is part of a team that performs a broad range of technical services and support to Blue Mantis customers, internal departments and partners.

Key Responsibilities

Ability to work onsite Mon-Friday 8AM to 4:30PM

Responsible for laptop, desktop, and server assembly and configuration. Tasks include installation of operating systems, warranty repair, firmware and IOS upgrades and installation of Managed Services tools for contracted and non-contracted customers.

Experience with MDT Server & other PC Imaging Software

Perform device preparation at Configuration center, specifically imaging and custom configuration of laptops and desktops for onsite installation using various imaging tools.

Responsible for warehouse management tasks including shipping, receiving, inventory management and delivery of finished devices.

Performing switch and disk array initial configuration.

Assist with medium to large scale enterprise migration projects.

Assist configuration center manager on customer engagements.

Assist with data center moves.

May be required to work onsite in a customer facing position as scheduled.

Meet agreed upon turn-around times for client configuration and installation projects.

Maintain proper records as required by ISO 9001 certification

Skills, Knowledge and Expertise

Hardware, operating systems and network knowledge, PIXY Booting

Ability to troubleshoot and communicate issues

Excellent communication skills, ability to interact professionally with clients

1-2 years’ experience PC hardware and networking experience.

Experience with Microsoft Active Directory, SCCM, Microsoft MDT Server

Excellent customer service skills.

A+ or Network+ Certification.

Network cabling and termination knowledge.

Ability to multitask.

Ability and desire to learn new competencies.

Windows 7, Windows 10 and Windows 11 fluency.

Typical location is a warehouse/office type open plan environment.

Includes lifting and moving of IT equipment and boxes.

Candidate must be able to lift 10-70 pounds regularly. Occasional lifting of items heavier than 100 pounds with help required. Standing, bending, crawling, reaching/stretching and working on ladders required.

Travel (MA,CT,NH,ME,RI,VT)-as needed

Travel non-local-up to 25%

Full-time