IT Support Specialist

Full-time

Description

Position IT Support Specialist

Columbus School for Girls

Reports to Vartek EdTech Leader (or equivalent team lead)

FSLA Full time, non-exempt

Position Summary

The IT Support Specialist at Columbus School for Girls plays a critical role in ensuring that technology empowers teaching and learning rather than becoming a barrier. Their dual focus—resolving issues quickly and training users proactively—helps build

a reliable, secure, and confident digital learning environment.

Essential Functions

Goal: Empower every educator and student to thrive with secure, seamless, and supported technology use.

1. Device Support

Set up, configure, and maintain student and staff devices (e.g., Chromebooks, iPads, laptops, desktops).

Perform hardware troubleshooting and repairs.

Track devices using asset management systems.

Assist with setup, configuration, and installation of devices, equipment, software, printers and other peripherals.

2. User Support (Help Desk)

Respond to help desk tickets, walk-ins, emails, or classroom requests.

Troubleshoot common issues: logins, printing, Wi-Fi access, software glitches.

Document break/fix activities in online ticketing system.

Provide excellent customer service.

Provide first-line support before escalating issues to higher-level staff, Vartek engineers, or vendors

3. Software Support

Install and maintain district-approved software and apps.

Assist users with login issues, account creation, and permissions.

Assist in managing access to LMS, SIS, and testing platforms.

4. Technical Training & Documentation

Conduct basic training sessions for teachers and staff on:

Using Chromebooks/laptops

Optimizing the EMS/ LMS

Using classroom tech tools (projectors, cameras, smartboards, etc.)

Password management and cybersecurity best practices

Create how-to guides, video tutorials, or FAQ documents for staff and students.

Provide one-on-one support or group instruction during in-service days or staff meetings

Requirements

Education/Experience

Associate’s degree; bachelor’s degree preferred

0-2 years experience

On-the-Job Skill Development

Focus Area Training Tool or Activity

Helpdesk skills Shadow senior techs, use ticketing systems

Device troubleshooting Hands-on labs, vendor training

Network support Simulated network setups, CompTIA labs

Cybersecurity Phishing simulations, school security drills

Staff training Lead 1:1 coaching or PD tech sessions

Documentation Build quick guides or screencasts

Certifications

First six-nine months

CompTIA A+ (Hardware, OS, troubleshooting basics)

Google IT Support Professional Certificate (Online via Coursera)

Google Certified Educator - Level 1 (For G Suite support awareness)

Growth Plan

1. Complete A+, Google Educator L1, and school onboarding

2. Enroll in Network+ and start cybersecurity cross-training

3. Lead PD session or helpdesk training

4. Begin Security+ and consider team specialization (networking, EdTech, security)

Travel: None

Physical Requirements

Ability to stoop, kneel, crouch, or crawl; ability to lift at least 25 pounds

Work Schedule

12 months, Monday-Friday

Varies with client hours; normally one hour prior to start of school day until one hour after end of school day