Community Support Team (CST) Qualified Professional

Job Details

Durham, NC

Job Posting Date(s)

05/26/2025

Position Description

Bring Your Passion.

Carolina Outreach is a leader in community-based behavioral health services in North Carolina. As part of ncgCARE, we are committed to delivering evidence-based practices that improve the lives of children, adolescents, and adults. Our programs include school-based therapy, outpatient counseling, psychiatric evaluations, community support, and substance abuse services.

The primary purpose of this position is to provide Community Support Team Services to Mental Health and Substance Abuse consumers. Job duties include but are not limited to: providing assistance and support to consumers in crisis situations; service coordination activities, with or on behalf of a client; psycho-educational and support activities for clients and their families and/or natural supports as appropriate; rehabilitative and independent living skills; and symptom monitoring and management skills. Duties also include informing the client about benefits, community resources, and services; assisting the client in accessing benefits and services; arranging for the client to receive benefits and services; and monitoring the provision of services. This is an off-site job and its purpose is to provide these services in the community to enhance the consumer’s ability to function and achieve their goals.

Build Your Purpose.

Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work.

Key Responsibilities:

Serve as a member of the client’s Community Support Team in the implementation of the consumer’s Person-Centered Plan.

Assist in planning, scheduling and implementation of services for the clients.

Work to implement service delivery with other staff and/or across agencies.

Develop therapeutic interventions to work with consumers.

Provide any written documentation as required. This will include treatment notes, goals, and plans for the medical record (e.g., Service notes, input into person-centered plan, etc.)

Be available to respond as needed to clients and co-workers 24/7/365.

Work to implement behavioral interventions, crisis interventions and rehabilitative and psycho-educational activities.

Work with clients in reviewing, applying and achieving their goals as indicated on the Person-Centered Plan.

Assist and/or coordinate as assigned in planning and implementing community engagement and other such activities as related to the client’s therapeutic goals and mental health needs.

Utilize community-based activities as a means to deliver clinically appropriate services.

Assist other clinical staff in parent/guardian/natural support training that will aid them in dealing more effectively with the client.

Assist in all service delivery as formally planned with the clinical team.

Position Qualifications

Qualifications:

All Community Support Qualified Professionals must meet one of the following:

Bachelor's degree from an accredited university in a Human Services field with 2 (two) years experience working with the population to be served.

Bachelor’s Degree in a non-Human Service field with 4 years full-time, post-bachelor’s degree experience with the population served.

Master’s degree in human services with 1 year experience working with population served.

Must be NVCI certified; receive training in population served, and client rights/confidentiality.

Valid driver’s license, auto insurance, and reliable transportation

Must complete the state mandated Community Support Team training within specified timeframes.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

Consumer-driven health plan coverage provided by Anthem

Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.

Health Savings Account (HSA) or Flex Spending Account (FSA)

Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.

Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.

An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.

Generous paid time off

401k or Roth IRA Retirement Programs administered by Empower

Financial planning and education services at no cost to you

Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)

Educational Assistance (your position, date of hire and years of service determine your eligibility)

Licensure Residency Program for Full-time Clinical Staff

Advancement and Career Development Opportunities

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic.

We believe it’s important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at .

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

EEO is the Law

EEO Supplement

E-Verify

Family Medical Leave

Pay Transparency

ncgCARE and all partner affiliates maintain a drug-free workplace.