Life - Claims Processor

Make a difference with a career in insurance

At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.

If you’re ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Start your journey with us

The Cincinnati Life Insurance Company Life Claims department is currently seeking an experienced claims processor to analyze and process life insurance and annuity claims. The position requires professional communication with beneficiaries, agents and other customers while providing fair adjudication of claims and acting as a resource to others.

Hourly: The pay range for this position is $19.23 - $22.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and individual performance.

Be ready to:

manage a case load of Life and Annuity claims, including Accelerated Benefit claims

review and investigate claim evidence to determine liability and prevent fraud

interpret and apply contract language to verify coverage

answer telephone inquiries regarding new, pending and settled claims

communicate with claimants, agents, beneficiaries, attorneys and others

approve claims accurately, promptly, and within scope of authority

maintain claim files in thorough, clear and objective manner

verify data in policy administration system and calculate benefit amount to ensure accurate claim payment

complete contestable claim investigations, including review of medical records

participate in projects or special assignments as needed

comply with all regulations and state fair claims practices

Be equipped with:

knowledge of basic life insurance and annuity contract language

familiarity with tax laws related to annuities

strong analytical and math skills

ability to work well independently and in teams

proficiency in Microsoft Word and Excel

strong attention to detail

excellent customer service skills

knowledge of LifePro administration system preferred

minimum three years’ experience life and annuity claim processing preferred

demonstrated ability to communicate effectively, both verbally and in writing

Bring education or experience from:

Associate degree or equivalent life/annuity or tax-related experience

progress toward FLMI, FLHC or other industry designation preferred

Enhance your talents

Providing outstanding service and developing strong relationships with our independent agents are hallmarks of our company. Whether you have experience from another carrier or you’re new to the insurance industry, we promote a lifelong learning approach. Cincinnati provides you with the tools and training to be successful and to become a trusted, respected insurance professional – all while enjoying a meaningful career.

Enjoy benefits and amenities

Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Learn more about our benefits and amenities packages.

Many departments at our Headquarters in Fairfield, Ohio, offer hybrid work options, empowering associates to work from home several days a week. Depending on your role and responsibilities, hybrid options may be available.

Embrace a diverse team

As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation; religion; national origin; age; disability; or any other basis prohibited by law. Learn more about the Federal Employment Notices.