IT Support Representative

Job Description

Flexible schedule!

Great bonus program!

FREE discounted Meals!

Paid Time off!

Great environment!

We get it you want a flexible job youre excited about, co-workers you enjoy, and work you can be proud of. You can find that at Tazikis. Experience is great, but not required - we can teach you everything you need!

WHAT YOUR TEAMMATES SAY

I enjoyed working at Taziki's. I was friends with all of my co-workers so it felt like a family! I had good pay and great hours! I enjoyed learning how to do a lot of things in the kitchen!

It has been by far my favorite job. I love the brand and what Taziki's stands for. The food is all fresh every day, everything is made that morning.

In order to be eligible for an interview, in addition to completing an application, please complete the survey linked below:

YOUR ROLE AS A TAZIKIS IT SUPPORT REPRESENTATIVE:

Serve as the first point of contact for support of our internal clients and other Support Reps with all systems-related issues

Intake, triage, document, and troubleshoot issues through the Tazikis Help Desk ticketing system

Maintain the Tazikis KnowledgeBase to help resolve common issues

Assist with equipment troubleshooting and provisioning

Support the business with miscellaneous, technology-related tasks

Build relationships with internal clients and 3rd party technology partners

Participate in ongoing team meetings

Produce Monthly Reports on Ticket Metrics

Ability to step into any support channel through an understanding of all tech platforms

THE IDEAL IT SUPPORT REPRESENTATIVE:

Must be at least 21 years of age

A minimum of 2 years of help desk experience, particularly in frontline fields such as retail, restaurants, or manufacturing

Bachelors degree in an IT discipline or Business preferred

Experience with any of the following programs:

Square (back-end platform management, Dashboard)

Restaurants365

OrderCloud (ToGo Technologies platform management)

Axonify

GoParrot (Squares Enterprise management software)

JitBit (Help Desk Ticketing platform)

Proficient Excel, Google Suite, and all basic computer literacy skills

Ability and willingness to travel per the roles expectations

Basic Spanish language skills are a plus, particularly for supporting Spanish-speaking field customers

YOUR WORKING CONDITIONS/HOURS:

Flexible schedule

Occasional nights and weekends as needed

Typically 50 hours per week

Minimal travel is required as needed

Hybrid and remote work options available depending on location

YOUR PHYSICAL REQUIREMENTS:

(with or without a reasonable accommodation)

Sit

Walk

Standing

Carrying/ Lifting

Tazikis is an Equal Opportunity Employer

Full-time