Quality Services Operations Manager

Description

About Us:

Since 1989 we have partnered with manufacturers as a seamless extension of their operation. This has allowed our clients to grow with minimal risk while maintaining the highest of standards.

Ask our customers what they like about TFT Global and chances are they will talk about our commitment to our core values of reputation, people, and growth.

We are strategically located across North America, aligned with flexible resources, and equipped with innovative technology to bring you the ultimate in supply-chain efficiency.

View our Brochure

Duties

Adherence to the spirit of the Safety and Health program ensuring 100% compliance to all rules and regulations, including those set out in the OSHA/IOSHA. This includes but is not limited to ensuring proper work instructions, information sessions, worker training and appointing competent Supervisors

Ensure incidents are investigated and substandard conditions are corrected; ensuring a safe environment for all workplace parties

Ensures non certified material does not impact production of automotive vehicles or create safety concerns

Ensure high customer service and quality control standards are maintained

Develop and implement new business strategies for creating or improving processes and procedures to improve company performance

Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary

Manage the morale in the facility by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers

Budget preparation and monitoring to ensure the operation is meeting or exceeding budgetary commitment

Handle customer enquiries and complaints which are escalated from the departments

Analyze and report on the plant’s daily, monthly and annual key performance indicators

Ensure the application of procedures and best practices but also encourage communication to ensure excellence in servicing customers

Management of discipline and employee adherence to General Rules and Regulations

Liaise directly with Customers as necessary

Participate in the hiring and recommendation of staffing levels

Working knowledge of the requirements of Workers Compensation and State Regulations

Perform other duties as required

Ensure a zero lost time environment; correct substandard conditions immediately

Ensure high customer service and quality control standards are maintained

Provide leadership to ensure a positive, productive team based atmosphere

Requirements

Minimum of 5 years’ experience in Quality Services

Strong understanding of customer service requirements and team member development principles as it pertains to Quality Services

Strong leadership skills

A well-defined sense of diplomacy, including conflict resolution and people management skills.

Advanced communication skills, both verbally and written with strong computer skills

Self-motivated, effective problem solving, strong organization and time management skills

Ability to work a flexible work schedule providing support to a three shift operation

Valid Driver’s License required; Valid passport is preferred

Solid understanding of Employment and Safety legislation

High School Diploma or recognized equivalent required / Post-secondary education preferred

Criminal background check, Drug Screen, and Post Offer Pre-employment physical

Benefits

Company offers a competitive benefit and compensation package.

We thank all applicants for their interest. However, only applicants selected for an interview will be contacted.

We are an equal opportunity employer and are committed to providing employment accommodation. If contacted for an employment opportunity, please advise Human Resources if you require any accommodations.