Program Assistant for Mental Health Agency

Job Details

Experienced

Statesville/Iredell - Statesville, NC

Full Time

High School

None

Day

Admin - Clerical

Job Location: Statesville, NC

Position Type: Full time

A Caring Alternative, LLC (ACA) is a well-established comprehensive care agency providing behavioral health and substance use disorder services to adults, adolescents, and children in Western North Carolina. The agency was founded on the belief that when people truly care and are willing to go the extra mile, we will not only improve lives, but we will also create success in the lives of the people we support.

To more about us, visit our website at

Why apply at A Caring Alternative?

We celebrate diversity, so bring YOU! We want you to be proud and comfortable to bring your true self and we strive to enhance the value of our work through respectful curiosity of one another’s culture.

Competitive Payrates! We offer a competitive rate of pay.

Work related mileage is paid tax free.

Be a Team Member! As a member of our team, we are dedicated to promoting your talents, skillset, and energies to improve the environment and quality for those we serve. We are in the business of caring and committed to building an organization where our team can grow together by helping others.

Strong Core Values! Join our values-based, family-owned company with a culture that we care.

Flexibility! We work in a team environment and promote flexibility. One of our core values is that our employees have a healthy work-life balance.

Training! Solid training is provided & paid for by the company. Free CPR, First Aid and NPI training. CEUs are available and external training is also paid for by the company.

Benefits! We offer a comprehensive benefits package for full time employees.

Company laptop provided for most positions

401(k) & Roth retirement plans

Company matching 401(k) & Roth

11 paid holidays

Direct deposit

Paid Time Off accrual begins upon hire, 100 hours first year

Major medical, dental & vision insurance plus 16 hours paid sick time after 60 days

Company paid Life Insurance policy

Short term & long-term insurance available

Employee Assistance Program for free financial, emotional & legal help

The primary function of this office-based position is to organize, coordinate, and monitor all non-clinical operations of the ACT Team and provide a range of supports to the team. ACTT is a team dedicated to reducing and eliminating the symptoms of severe mental illness and to enhance the individual's quality of life.

Job Duties include:

Answer the telephone and greet the public

Take incoming calls regarding referrals and disseminate to the Intake Coordinator

Manage medical records

Enter and track team performance and individual outcome data, as well as running reports on such data

Track authorization forms

Verify units authorized and dates

Enter Authorizations into the electronic medical records system

Link medical records requested by authorized vendors (i.e. hospitals, MCO, etc)

Assist business office in tracking denials

Basic Requirements:

Ability to perform tasks on the computer including working with Microsoft 360, Excel, Word and other basic programs.

Valid driver’s license, auto insurance coverage and reliable transportation

Pass criminal background check and other regulatory checks

Provide proof of your education

Education and Experience Required:

High School Diploma or equivalent.

One year of professional experience.

Exceptional written, oral, interpersonal, and organizational skills.

A Caring Alternative, LLC is a CARF accredited service provider with facilities in Asheville, Hickory, Marion, and Statesville, Morganton, NC. A Caring Alternative, LLC is CABHA certified and a Trauma Informed Agency. We provide an array of services to Alexander, Buncombe, Burke, Catawba, Caldwell, Iredell, McDowell, and Mitchell counties which consist of Assertive Community Treatment Team, Community Support Team, Day Treatment, Integrated Care, Intensive In-Home, Medication Management, Outpatient Therapy, and Therapeutic Foster Care.

We are an equal opportunity employer.