Division Manager - Custodial Services

GENERAL DESCRIPTION

Under the direction of the Assistant Director of Parks & Recreation, direct, manage, supervise and coordinate the activities and operations of the Custodial Services Division including the custodial maintenance of City owned facilities, mail courier services of intradepartmental mail, library delivery services; to exercise supervision over the Custodial Services Division staff.

SUPERVISION EXERCISED

This position exercises supervision over all custodial employees.

IMPORTANT AND ESSENTIAL DUTIES

Operate a City vehicle daily to travel to various City facilities to perform any needed custodial tasks/supervision and for delivery or pick up of supplies.

Manage, direct, organize, and participate in cleaning activities including the sanitation of facilities and other public areas to ensure employee and public safety. Help administer public support programs.

Manage and participate in the development and administration of the Custodial Services Division annual budget; direct the forecast of additional funds needed for staffing, equipment, materials and supplies; direct the monitoring of and approve expenditures; implement adjustments as necessary.

Prepare equipment specifications for the purchase of new equipment; prepare cost estimates for proposed projects; review and recommend bids; prepare related contract documents and approve contractor payments and change orders.

Manage and participate in the development and implementation of goals, objectives, policies and priorities for custodial maintenance and related programs; recommend, within departmental policy, appropriate service and staffing levels; recommend and administer policies and procedures.

Select, train, motivate and evaluate Custodial Services Division personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures; instruct and monitor the work of contractors.

Evaluate attendance, safety compliance, equipment maintenance, work quality and productivity; make recommendations for the distribution of program awards.

Plan, direct, coordinate, and review work plans for the Custodial Services Division; meet with staff to identify and resolve problems; assign work activities, projects and programs; monitor workflow; review and evaluate work products, methods and procedures.

Respond to and resolve difficult and sensitive citizen inquiries and complaints; recommend appropriate action to resolve complaints.

Provide staff assistance to the Director of Parks & Recreation; prepare and present staff reports and other necessary correspondence.

OTHER JOB RELATED DUTIES

Serve as liaison for the Custodial Services Division with other City departments, divisions and outside agencies.

Participate in a variety of special projects, investigations and operational studies within the Custodial Services Division; recommend modifications to maintenance programs, policies and procedures as appropriate.

Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of custodial maintenance.

Perform other job related duties and responsibilities as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Materials, methods, practices and equipment used in custodial maintenance activities.

Principles and practices of municipal budget preparation and administration.

Principles of supervision, training and performance evaluation.

Methods and techniques used in estimating time and materials for custodial maintenance activities.

Pertinent federal, state, and local laws, codes and regulations.

Skill to:

Coordinate and organize custodial maintenance programs.

Provide exemplary customer service to internal and external customers in all circumstances and potentially stressful situations.

Operate and train employees on all custodial equipment including vacuum cleaner, carpet machine, floor scrubber and buffer.

Ability to:

Provide administrative and professional leadership and direction for the Custodial Services Division.

Recommend and implement goals, objectives and practices for providing effective and efficient custodial maintenance services.

Prepare and administer a division budget.

Select, supervise, train and evaluate assigned staff.

Communicate clearly and concisely, both orally and in writing.

Meet the City's driving standards.

Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement programs in support of department goals.

Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally.

Follow and embrace the City of Abilene Core Values - Respect, Integrity, Service Above Self, and Excellence in All We Do.

Lead, manage, and perform as a team member in a manner that accomplishes the Division's mission and treats team members with dignity, courtesy, and respect.

Experience and Training Guidelines:

For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

Experience:

Five (5) years of supervisory and management experience is required.

Five (5) years of professional experience in custodial maintenance is preferred.

Two (2) years of financial, budget, requisitions management and development experience are preferred.

Two (2) years of contract oversight experience is preferred.

Two (2) years of problem-solving experience is preferred.

Education/Training:

Bachelor's degree from an accredited college or university with major coursework in business administration or a related field is preferred.

License or Certificate:

A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

Special Requirements:

Essential duties require the following physical skills and work environment:

Bloodborne Pathogens training and HazCom training are required within sixty (60) days of employment.

Exposure to dirt, vegetation, temperature extremes and noise.

With or without accommodation, the "X" indicates the overall strength demand of the position during a typical workday:

Sedentary - lifting of no more than 10 pounds

Light - lifting no more than 20 pounds; carrying up to 10 pounds

_X_ Medium - lifting no more than 50 pounds; carrying up to 25 pounds

Heavy - lifting no more than 100 pounds; carrying up to 50 pounds

Very Heavy - team lifting over 100 pounds; carrying more than 50 pounds

Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task:

Codes for how often:

N = No

E = Extensive (100 - 70% of the time)

M = Moderate (60 - 30% of the time)

I = Infrequent (20 - 10% of the time)

A = Almost Never (<10% of the time)

Code / Task

_I_ Standing

_M_ Sitting

_M_ Walking

_I_ Lifting

_I_ Carrying

_I_ Pushing/Pulling

_A_ Overhead Work

_A_ Fine Dexterity

_A_ Kneeling

_A_ Crouching

_A_ Crawling

_I_ Bending

_A_ Twisting

_A_ Climbing

_A_ Balancing

_M_ Vision

_M_ Hearing

_M_ Talking

Other: