Desktop Engineer

SUMMARY

The Desktop Engineer role reviews, analyzes, and evaluates information technology solutions, supports purchase of technology, facilitates processing of IT invoices, and assists with management of IT Vendors. As a member of the IT Service and Delivery team, the Desktop Engineer provides technical support to the company, and assists in the development of best practices, adherence to IT policies and procedures, and helps to ensure overall IT audit effectiveness. You will have the opportunity to tackle a wide range of challenges and provide the analysis that guides teams of technical, operational, and executive personnel. You have an impeccable attention to detail, an intense curiosity and expertise in a wide variety of topics, such as information technology operations, banking platforms, development processes, systems analysis, audit, and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

As a member of the IT Help Desk team, provide technical support to company employees

Accurately log, track and route all problems and requests using IT ticket tracking software; document resolutions

Assist in the development of desktop procedures for routine IT Help Desk support requests and tasks

Has functional understanding of IT Audit, IT General Controls, IT Best Practices, and SOX

Support User Onboarding, User Offboarding, and User Access requests to company systems and applications.

Ensure IT SLA’s are met for ticket resolution, termination of access

Supports IT Purchasing of desktop technology and end-user-computing

Facilitates proper processing of IT Invoices and Cost Center charge-back

Assists with the vendor management lifecycle of IT vendors

Be a change agent for legacy practices and continuous process improvement

ADDITIONAL RESPONSIBILITIES

Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management

Demonstrates high level of quality work, attendance and appearance

Adheres to all Company Policies & Procedures and Safety Regulations

Adheres to local, state and federal laws

Understands and complies with all company rules and regulations

Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions, as they apply to your position and job responsibilities, with an emphasis on the BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT-Identity Theft, Information Technology and GLBA.

Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities

MINIMUM QUALIFICATIONS

2-3 years of experience in information systems, or banking, or financial services

Demonstrated ability to identify issues of a complex nature and draw actionable strategy to effectively resolve.

Must be able to size up a business unit and develop a rapport with others quickly.

Ability to adjust to fluctuating workload with the pressure of aggressive deadlines; ability to manage multiple projects simultaneously.

Solid knowledge of the financial services industry including but not limited to; products/services offered, vendors, and regulatory requirements

COMPETENCIES:

Adaptability

Communication

Decision Making

Initiative

Innovation

Motivator

Organization

Professionalism

Results Orientated

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.

Standing, walking and squatting less than fifty percent of the work shift

Required to lift, move and carry up to 40 pounds

Ability to read, count and write to accurately complete all documentation and reports

Must be able to see, hear and speak in order to communicate with employees and other customers

Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity, no lifting, limited walking

Moderate: Mostly standing, walking, bending, frequent lifting

X:Light: Office work, some lifting, bending, stooping or kneeling, walking

Arduous: Heavy lifting, bending, crawling, climbing

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.

The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance

Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex, marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.

Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Bank’s “Code of Ethics and Conduct.” Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.