Customer Support Specialist

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About the Company

The Customer Support Team are an important team at the very forefront of the customer journey with BuildStore. The team deals with all mortgage offers, interim release of mortgage funds and they also monitor the progress of customer projects. In addition to this they need to build a strong relationship with our clients and lenders.

About the Role

The main objective of the role is to build a rapport with every customer and provide excellent (5star) customer service. Every interaction is important and offers the opportunity to leave a positive lasting impression.

Responsibilities

Excellent customer service skills and experience

Follow team processes with a high level of accuracy

Proactively keep in touch with clients

Liaise with key stakeholders throughout the journey, including solicitors, intermediaries and lenders

Planning and organising workload effectively to meet client expectations

Excellent written and verbal communication skills ensuring contact with clients is clear, professional and fully updated on systems

Achieve daily, weekly, monthly objectives & KPIs as set by your Manager

Maximise cross sale opportunities across the business

Ensure client data is dealt with, securely & accurately in line with company standards and General Data Protection Regulation.

Qualifications

This role demands a professional individual with excellent telephone skills, ideally with mortgage and financial services experience, an ability to identify cross-sale opportunities and potential solutions for clients plus excellent customer service and communication skills. The individual will be a self-motivated, enthusiastic, proactive team player who is personable and can build good relationships with colleagues and clients alike.

Required Skills

Excellent customer service skills

Strong communication skills

Ability to build relationships

Proactive and self-motivated

Preferred Skills

Experience in mortgage and financial services

Ability to identify cross-sale opportunities

Pay range and compensation package

Starting Salary £23,000-£25,000 (based on experience)

Equal Opportunity Statement

BuildStore is committed to diversity and inclusivity in the workplace.

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