Ecommerce Trading Manager

£50k - £55k p.a.

A luxury beauty brand is looking for an experienced Ecommerce Trading Manager to be based in London.

As Ecommerce Trading Manager, you’ll be at the forefront of digital success, ensuring the website and online channels are optimised to maximise sales and conversions. From planning promotions and overseeing CRM strategies to managing digital marketing agencies and improving the customer journey, you’ll be the driving force behind online growth.

Key Accountabilities:

Website Management / Online Trading

Support the Head of Ecommerce with digital strategy and budgeting

Plan and execute promotional activities in line with marketing and trade calendars

Work closely with internal teams and third-party agencies to deliver website updates

Identify trends in performance and explore opportunities to increase revenue

Analyse sales and conversion data to improve performance

Support the ecommerce roadmap, testing and briefing new functionalities

Digital Marketing / CRM

Develop and execute CRM strategies for email, SMS, and loyalty programmes

Oversee digital marketing agencies and CRO teams on plans and deliverables

Build and manage content across the website and digital channels

Attend strategy meetings with key third-party agencies

Customer Experience

Optimise mobile and desktop website experiences to improve sales and conversions

Collaborate with customer service teams to ensure a seamless online journey

Monitor heatmaps, analyse customer behaviour, and recommend improvements

Provide key digital insights and reports to inform decision-making

Supply Chain and Operations

Work with supply chain teams to ensure accurate stock levels on the website

Conduct regular system checks, including test orders

General

Contribute to overall business strategy and direction

Provide support to ecommerce and commercial teams as needed

Ensure accurate reporting and efficient communication across teams

We’re looking for someone with proven ecommerce experience, ideally within retail, beauty, or fashion. You’ll have a sharp commercial mindset, strong analytical skills, and a natural ability to identify opportunities to enhance revenue and customer experience. You are highly computer literate and detail orientated with the ability to identify opportunities.

Experience with Shopify or Magento, digital marketing, CRM strategies, and third-party agency management will give you an edge. If you thrive in a fast-paced, results-driven environment and have a passion for delivering top-tier online shopping experiences, we want to hear from you!