Shift Leader

Job Description

Jersey Mike’s offers a fun, fast-paced work environment. We are an authentic New Jersey Sub shop since 1956! We craft “A Sub Above” experience for everyone who walks in our shop. We slice our meat and cheese fresh to order, we bake our bread fresh every day, and we care about creating the perfect sub sandwich! We love our subs, we love our customers, and we love crafting a wonderful experience with delicious, fresh food... and we'd love to have you be a part of it! We thrive to be "A SUB ABOVE" in every aspect.

Our leadership team is the heartbeat of each and every location. These teams of dedicated professionals interject their spirit and dedication into the success of each and every member of their team; while providing exceptional service to our amazing customer’s every single day!

Jersey Mike’s Subs is looking to build a strong team of warm and friendly crew members with the backing of our leadership team; who will do so while offering a happy and pleasant experience to customers by creating the perfect sub with a smile. If you are an enthusiastic, outgoing, detail oriented person, then this job is for you!

Benefits:

• Paid time off

• Company 401k program

• Health, dental, and vision insurance

• Competitive hourly wages with opportunities for advancement

• Flexible scheduling options to accomodate work-life balance

• Training and development programs to enhance job skills

• Opportunities for career growth within the Jersey Mike's organization

As a Shift Leader at Jersey Mike’s, you will support the management team in running daily operations with excellence. Key responsibilities include:

Leadership & Team Development

Lead and motivate a crew of 2–5 team members during assigned shifts

Coach and train staff to deliver outstanding customer service and uphold Jersey Mike’s standards

Support ongoing team development and career growth through hands-on mentoring

Enforce company policies, procedures, and food safety standards

Operations & Quality Execution

Ensure consistent preparation of high-quality food, including bread baking, slicing, and prep

Maintain a clean, sanitary, and organized restaurant environment

Oversee cash handling and register operations accurately and responsibly

Perform and manage all tasks related to store opening and closing

Customer Experience

Deliver the authentic Jersey Mike’s experience to every customer

Engage with guests to create a friendly, fast-paced, team-driven atmosphere

Handle customer concerns professionally and efficiently

Accountability & Standards

Model a strong sense of urgency, accountability, and integrity in every shift

Be certified and proficient in all four restaurant positions

Support local and national marketing initiatives to drive sales

A Shift Leader is expected to:

1. Move or Transport up to 50 lbs without assistance unless a medical notation is made whereas any physical disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for the restriction on your ability;

2. Work 38-40 hours per week

3. Have the ability to get to and from work

4. Communicate with the GM/AGM/DM of any issues they are having

5. Lead by example in terms of quality of the food they make, the way they interact and provide customer service, and coming to work in a clean, fitted, and pressed uniform daily

Qualifications for the job:

• Education: High school degree or equivalent

• 1 Year QSR experience preferred, but not necessary

• Other: Must be 18 years or older to operate the slicer

• Serve Safe Certification - Food Handler preferred, but not necessary

• Must have reliable transportation

Full-time