IT Systems Administrator

General Definition and Conditions of Work

Performs difficult professional work installing, provisioning, upgrading, configuring, and supporting software, servers, storage, and networks, providing technical support, maintaining system security, preparing and maintaining files and reports, and related work as apparent or assigned for on-premises and in the cloud and hosted technologies and solutions. Work is performed under the limited supervision of the Director of Information Technology.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Physical Requirements

This work requires the regular exertion of up to 10 pounds of force, frequent exertion of up to 25 pounds of force and occasional exertion of up to 50 pounds of force; work regularly requires speaking or hearing and using hands to finger, handle or feel, frequently requires sitting, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, pushing or pulling and lifting; work requires close vision, ability to adjust focus, depth perception and color perception; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts within arm's length, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Essential Functions

Administers, supports, maintains, and upgrades servers operating system software and hardware, virtualized server environment and Storage Area Network (SAN) for on-premises.

Administers, supports, maintains and upgrades the Microsoft Azure environment, including identity, governance, storage, compute, and virtual networks.

To a lesser capacity has basic knowledge of administering, supporting, and maintaining the Amazon AWS environment, including identity, governance, storage, compute, and virtual networks, as well as a general ability to work with other cloud providers as needed.

In general, can design, set up, update, and maintain the infrastructure and functionality of on-premises and cloud systems, ensuring performance, stability and business continuity.

Assures data access for on-premises and in the cloud / hosted solutions; assures interoperability between cloud / hosted and on-premises infrastructure.

Assures business continuity through developing, upgrading and maintaining disaster recovery procedures, backup solutions and schedules for on-premises and in the cloud.

Supports back office and higher-level support for the Police and Fire Department's mobile computing terminals (MCT).

Performs research, investigates and analyzes systems performance; provides information on potential enhancements to on-premises and in the cloud solutions.

Implements State mandated security directives for the Police and Fire departments.

Supports and maintains specialized computing equipment (e.g. fingerprinting) utilized by the Police and Fire Department.

Develops detailed documentation of information technology procedures and cross trains within the IT department.

Some rudimentary understanding of Crystal, SQL reports and scripting languages.

Maintains various spreadsheets of inventory, hardware and software maintenance plans; prepares and maintains related files and records.

Maintains and expands on-premises server rooms and IT closets infrastructure as needed.

Handles special projects, as assigned, that require project management skills and a higher level of technical expertise.

Ability to communicate technical information clearly and collaborate effectively with other IT professionals.

Assists the Director of Information Technology with support of the enterprise IP based computer network.

Education and Experience

Bachelor's degree with coursework in computer science, or related field and considerable experience working in systems and server administration, or equivalent combination of education and experience.

Possession of or ability to obtain Microsoft Azure Administrator Associate Certification and / or relevant on-premises technologies certifications as suggested by the IT Director.

Knowledge, Skills, and Abilities

Thorough knowledge of software, server and network installation, operation and maintenance on-premises and in the cloud; thorough knowledge of the utilization, operation, uses, capabilities and care of electronic data processing equipment; thorough knowledge of the principles of computer systems operation on-premises and in the cloud; general knowledge of programming techniques as applied to electronic data processing equipment; some knowledge of general office practices and equipment; ability to communicate ideas effectively orally and in writing; ability to analyze software and hardware, on-premises and in the cloud and recommend adjustments; knowledge of cloud computing concepts, architectures, and best practices; ability to establish and maintain effective working relationships with associates, department heads, vendors, and the general public.

Disclaimer

CARRBORO is an Equal Opportunity Employer.

The Town of Carrboro considers applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, or national origin. We are especially interested in qualified candidates who can contribute, through their skills, dedication and service, to the diversity and excellence of our organization.