IVR Tester

Remote Position

Key Responsibilities:

• Develop, execute, and maintain test plans and test cases for IVR systems.

• Perform functional, regression, and performance testing on IVR applications using automated testing tools like Cyara.

• Collaborate with development teams to understand system requirements and design test strategies.

• Identify, document, and track defects and issues using appropriate tools.

• Conduct root cause analysis of issues and work with developers for resolution.

• Verify voice response accuracy, call routing, and system integrations.

• Participate in user acceptance testing (UAT) to ensure systems meet business requirements.

• Maintain thorough documentation of test results and provide detailed feedback to stakeholders.

• Continuously improve testing processes and methodologies.

• Assist in training and support for end-users as needed.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• Proven experience in software testing, specifically with IVR systems.

• Multiple years experience with test automation tools like Cyara.

• Familiarity with call center operations and customer service processes.

• Strong analytical and problem-solving skills.

• Excellent communication skills, both written and verbal.

• Ability to work independently and manage multiple priorities effectively.

Sr Recruiter :Madhumita Das

Contact : 6096080528