Digital Fraud Investigator

Digital Fraud Investigator is responsible for continuously working towards preventing and mitigating losses to ensure the highest level of loss-avoidance and reduction. Act independently with great latitude and is a primary liaison for the department with other channels/departments relating to internal needs/assistance. Work with the VP, Financial Crimes & Intelligence and Risk Management Team to improve investigations, analyses, and identify control and procedural issues.

Specific duties include, but are not limited to, the following:

Review and analyze digital activity flagged by the fraud monitoring systems to determine if further investigation or action is necessary

Gather and analyze reports, records and information from internal and external resources to facilitate investigations

Utilize multiple technologies and sound judgment to examine account activity and detect potentially fraudulent activity

Correspond with internal and external entities regarding members, accounts, and transactions to validate relevant information

Engage with other financial institutions and financial crimes units to confirm fraud, identify common suspects and emerging trends

Identify and analyze current trends to develop preventive strategies

Perform investigative practices (conduct interviews, compile documentation and evidence, maintain extensive notes in the Case Management System (CMS), develop initial and ongoing investigative reports in the CMS), complete accurate and timely Suspicious Activity Reports (SARs), and refer investigations to appropriate level law enforcement agency (locally, state, federal) for assistance and prosecution

Research, evaluate and identify control deficiencies/violations that contribute to the fraud losses and make recommendations to enhance controls

Ensure quality, uniformity and compliance with regulations throughout the clients footprint and adhere to standard operating procedures of Financial Crimes & Intelligence

Work collaboratively with other departments to recommend solutions that impact performance, risk, losses and threats to the organization

Recommend analytic and procedural efficiencies and improvements to the VP, Financial Crimes & Intelligence

Local Travel as required Requirements:

Bachelor or Associate degree in Criminal Justice, Business, or Accounting, related field or work experience required or a combination of both

Minimum 5-years of work experience in digital financial crimes analysis and investigation and/ or digital payment channel ops

Understanding of Zelle Risk Management Operating Procedures is required

Synergize multiple technologies and sound judgement to examine account activity and detect potentially fraudulent activity

Industry recognized certifications, (I.e. - CFE, is a plus but not required)

Knowledge and understanding of Federal/State/Local criminal statutes, bank regulatory, and compliance

Flexible hours as required

The ability to maintain confidential information

Proven initiative to be a self-starter and proactive approach

Ability to perform in a high-volume environment and meet deadlines while maintaining exceptional attention to detail

Technologically proficient, Proficiency in Verafin Monitoring/Case Management (preferred) ?DoE, Base salary to $110K