REMOTE Customer Service Representative
Description:
*Key Responsibilities:* 1.
Respond to customer inquiries via phone, email, chat, or in-person.
2.
Resolve customer complaints and issues in a fair and timely manner.
3.
Provide accurate information about products or services.
4.
Offer solutions and recommendations to meet customer needs.
*Problem-Solving:* 1.
Troubleshoot and resolve product or service issues.
2.
Escalate complex issues to senior team members or management.
3.
Collaborate with internal teams to resolve customer concerns.
*Communication:* 1.
Communicate clearly and effectively with customers.
2.
Active listening to understand customer needs.
3.
Provide regular updates on issue resolution.
*Data Entry and Record-Keeping:* 1.
Accurately document customer interactions in CRM software.
2.
Update customer records with new information.
3.
Maintain accurate records of customer interactions.