Patient Attendant

Patient Attendant

General Summary:

The Patient Attendant provides indirect patient care under the immediate direction of the Registered Nurse (RN).

Essential Job Functions*:

• Performs patient sitting for patients requiring 1:1 after successful completion of required learning activities- MOAB and De-escalation training.

• Prepares room for patient arrival insuring all necessary equipment is replenished.

• Greets patient upon arrival, insures call bell, bed alarm, side rails and white board are completed as appropriate

• Assist patients getting ready for discharge by gathering their belongings and assisting them to their vehicle.

• Assists with hourly rounding and room safety checks.

• Delivers meal trays and sets up patients to eat.

• Assists with lifting and positioning of patients.

• Assists with transporting patients.

• Answers call lights and directs patient needs to the appropriate resource.

• Stocks departments as needed.

• Answers phones and handles calls appropriately.

• Participates/Engages patients in activities such as playing cards, puzzles, ambulation, etc.

• Other indirect patient care duties as assigned.

• Attends and participates in department/hospital meetings as required.

• Complies with hospital and departmental policies, procedures, regulations and standards as related to job.

• Demonstrates hospital's stated mission and values. Actively and appropriately participates in problem-solving identification and resolution, both intra- and inter-departmentally.

• Meets department customer service standards and strives to enhance the level of customer service provided.

Qualifications:

• Education

Required: High school diploma or equivalent

Preferred: None.

• Work Experience

Required:

Preferred: Previous experience in a hospital setting serving the same age/type of patient population.

• Licensure/Certifications/Registrations

Required: None

Preferred: None.

• Other Skills/Knowledge

Required: Demonstrated independent judgment in times of need, along with the ability to seek guidance and/or support from appropriate resources.

Computer literacy. Ability to write clearly and concisely. Excellent interpersonal and communication skills.