Sr. Manager, IT Support Services

About the role The Sr.

Manager, IT Support Services is responsible for ensuring the effective delivery of IT services to internal and external clients.

This position manages the Service Desk, NOC/SOC and Healthcare Medical Devices Support teams providing technology services.

This role will drive the transformation of MyEyeDr.'s support services by integrating Artificial Intelligence and enhancing observability tools to boost the effectiveness of the onshore and offshore support teams.

Additionally, the role emphasizes identifying automation opportunities to ensure consistent delivery.