Technical Account Manager

Job Description

Are You the Technical Account Manager We're Looking For? Join Our Innovative Team!

We are seeking a dynamic and technically proficient Account Manager to cultivate deep, strategic partnerships with our enterprise clients. This isn't just about managing accounts; it's about becoming a trusted advisor who understands both the intricate technical landscape and the overarching business objectives of clients. You'll be the pivotal bridge, translating complex technological capabilities into tangible business value, leading high-impact discussions, and ensuring the successful adoption and optimization of our innovative solutions. If you thrive on solving complex challenges, influencing C-level decisions, and driving mutual growth, this role is for you.

Compensation & Perks

We offer a competitive compensation package designed to reward your expertise and contributions:

Base Salary: $40,000

On-Target Earnings (OTE): $50,000

High Earning Commissions: Significant earning potential based on your performance.

Why Join Our Team?

We are deeply invested in your professional development. You'll have access to best-in-class onboarding, ongoing technical training, and accelerated sales programs designed to hone your skills and fast-track your career. This commitment extends to clear pathways for advancement within the technical account management track, potentially leading to Principal or Director-level roles.

You'll work with cutting-edge products, particularly in AI, directly contributing to transforming how businesses operate. Our highly collaborative and dynamic team culture ensures your unique client insights directly influence product development and strategic initiatives. This is an opportunity to make a tangible impact by guiding clients through complex technological transformations, solving critical business challenges, and fostering long-term success for both clients and our company.

50,000 OTEResponsibilities:

What You'll Do: Key Responsibilities

As a Technical Account Manager, you will be instrumental in:

Forging Strategic Client Partnerships: Develop and nurture enduring relationships with key stakeholders, including C-level executives (CEOs, CIOs, CTOs), IT leadership, and departmental managers. Serve as the primary point of contact, ensuring the timely resolution of concerns and proactive identification of growth opportunities.

Delivering Dynamic Product Demonstrations: Master our comprehensive product portfolio to effectively communicate value. Conduct compelling, tailored product demonstrations and presentations for diverse audiences, from technical teams to board members. Lead impactful onsite client visits to understand their unique operational needs and craft customized solution proposals.

Guiding Advanced Technical Implementations: Provide expert advisory and oversight across critical technology domains.

VoIP Solutions: Guide seamless Voice over IP deployments, ensuring optimal configuration, superior call quality, and robust integration with existing telecom, datacom, and security systems. Advise on functionalities like flat-rate voice packages and advanced call management features.

Network Implementations: Offer expert consultation on network architecture, security protocols, and system integrations. Oversee technical deployments related to virtualization, advanced cybersecurity, and leading cloud platforms (e.g., Microsoft Azure).

AI Solutions: Advise clients on the strategic adoption and seamless integration of Artificial Intelligence technologies, particularly those leveraging Large Language Models (LLMs). Help clients enhance customer engagement, automate processes, and extract profound insights from interactions.

Leading High-Impact Presentations: Develop and deliver persuasive, high-stakes presentations for board meetings and executive briefings, translating complex technical concepts into clear, business-centric language. Adapt your communication style to resonate with C-level executives, IT professionals, and office managers.

Driving Collaborative Growth & Marketing Alignment: Partner closely with internal sales, product, and engineering teams to identify upsell/cross-sell opportunities and ensure an exceptional customer experience. Collaborate strategically with marketing to align messaging and contribute client insights for targeted campaigns.Qualifications:

What You'll Bring: Qualifications & Skills

We are looking for a professional with a unique blend of experience, technical depth, and strategic acumen:

Experience & Education:

Minimum of 5+ years of progressive experience in a Technical Account Management, Technical Sales, Solutions Engineering, or similar client-facing technical advisory role.

Proven track record of successfully managing and growing strategic client accounts within the technology or telecommunications industry.

Bachelor's degree in Computer Science, Information Technology, Business, Engineering, or a related technical field is required; relevant professional certifications (e.g., ITIL, PMP) are a strong advantage.

Technical Acumen: Demonstrated expertise across:

VoIP Solutions: Deep understanding of SIP/RTP protocols, QoS, cloud PBX/UCaaS integration, and network readiness for VoIP deployments.

Network Implementations: Profound knowledge of TCP/IP, routing protocols, cybersecurity fundamentals (firewalls, VPNs, Zero Trust), cloud networking, and virtualization technologies.

AI Solutions: Strong understanding of Large Language Models (LLMs), data analytics for AI insights, and experience with AI integration with business applications (CRM, contact center platforms).

Software Proficiency: Demonstrated proficiency with CRM software (e.g., Salesforce, HubSpot) and project management tools.

Communication & Interpersonal Skills: Exceptional verbal, written, and presentation skills, with a proven ability to engage, persuade, and influence diverse stakeholders from technical teams to C-level executives. Ability to translate complex technical concepts into clear, business-centric language.

Strategic & Problem-Solving Capabilities: Highly analytical, adaptable, and proactive with a strong customer-centric mindset. Proven ability to manage multiple complex accounts, prioritize tasks, and drive projects to successful completion in a fast-paced environment.

About Company

About OFFICErING, LLC : At OFFICErING, we are at the forefront of revolutionizing business communications with cutting-edge (VoIP) solutions. As a rapidly growing leader in the telecommunications sector, we empower businesses to connect efficiently, reduce costs, and enhance collaboration. Our mission is to deliver seamless, scalable, and reliable communication technologies that drive success for our clients. We pride ourselves on a culture of innovation, continuous learning, and a collaborative spirit that fuels our collective achievements. Join us and be part of a team that's shaping the future of business connectivity.

Full-time

Fully remote