Customer Service Representative

Job Description

Customer Service Representative (O’Hare area): The hours currently are 10:30 AM – 7 PM Monday-Friday. (Hybrid-working 2 days in office)

We’re a stable firm in business for over 70 years looking for a Customer Service Representative with strong interpersonal skills and the energy to work in a fast-paced environment.

Our Customer Service Representatives provide support to field sales team and B to B customers.

Responsibilities:

· High volume of inbound calls responding to inquiries - via phone, email and other internal systems.

· Resolves customer and sales rep issues.

· Conducts order entry, modification, and status activities.

· Reviews and issues product returns, credit memos and document requests.

Qualifications & Requirements:

· Strong analytical skills.

· Excellent written and verbal communication skills are a must.

· 1+ years in an in-bound call center environment is helpful.

· Experience with SAP is helpful.

· Attendance and punctuality are important for performance.

Other helpful points

At least 1 year of customer service experience (i.e., corporate, retail, hospitality)

Solid job stability (over 1 year)

Good phone presence

Good energy and outgoing personality

Inbound call center experience helpful, versus outbound

Hybrid remote