Bilingual Customer Service Rep

Job Description

We are looking for a dedicated Bilingual Customer Service Representative to join our client's team in the Roselle, New Jersey area. In this role, you will play a key part in ensuring smooth communication and efficient processes between customers and internal teams. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service. Salary is 50,000-60,000.

Responsibilities:

• Maintain accurate customer and product data to support seamless order processing and invoicing.

• Respond promptly to customer inquiries, requests, and complaints, ensuring resolution with attention to detail.

• Collaborate with sales, accounting, logistics, manufacturing, and quality teams to coordinate customer orders effectively.

• Compile and submit monthly commission reports for brokers upon approval.

• Arrange the shipment of product samples based on instructions provided by Account Managers.

• Prepare export documentation, including necessary certificates, to ensure compliance with international shipping requirements.

Benefits:

Medical, Dental, Vision

PTO – plus 5 sick plus 5 paid holidays

401K w/ match

• Proven experience in customer service or administrative assistance roles.

• Strong bilingual communication skills, both written and verbal.

• Proficiency in managing and updating customer and item master data.

• Ability to work effectively with cross-functional teams to resolve issues.

• Familiarity with preparing export documentation and coordinating shipments.

• Excellent organizational skills and attention to detail.

• Proficiency in common office software and tools.

• Ability to multitask and prioritize tasks in a dynamic work environment.

Full-time