IT Support Technician

Job Description

Specific Responsibilities:

Hardware Deployment & Setup

Deploy and configure end-user devices, including desktops, laptops, handheld scanners, mobile and fixed printers.

Perform imaging, configuration, and network setup to ensure full integration into IT environment.

Support the setup of new equipment related to WMS and ASRS systems

Technical Troubleshooting & End-User Support

Provide hands-on support for hardware, software, and peripheral issues at the site.

Resolve user connectivity and performance issues across wired and wireless networks.

Escalate complex issues to the central IT or engineering teams as needed

Cisco Networking Support

Assist with the configuration, maintenance, and troubleshooting of Cisco network equipment, including access switches and wireless access points

Support VLAN changes, port activations, and switch port troubleshooting in coordination with network operations

Participate in switch replacements and network cutovers, ensuring proper patching and labeling.

Project Support & Execution

Execute site-level tasks in support of broader IT projects, such as hardware refreshes, infrastructure upgrades, and system rollouts

Coordinate with project managers and vendors to ensure timely completion of deliverables

Independent Site Operations

Act as the primary on-site IT support resource for the Davison Road Processing Center, operating independently and making sound technical decisions with minimal oversight.

Monitor and maintain key IT systems critical to operations, including ASRS, scanners, and network-dependent equipment.

Prioritize issues based on operational impact and user needs.

Communication & Collaboration

Communicate clearly and professionally with end users, operations leadership, and IT teams.

Document issues, steps taken, and resolutions in the ticketing system and knowledge base.

Provide input and suggestions for improving local IT support processes

Process Compliance & Documentation

Follow standard IT processes, including change control, incident management, and hardware tracking.

Maintain accurate documentation of device configurations, IP assignments, cabling, and network diagrams

Ensure all equipment is properly tagged and tracked through inventory systems.

Inventory & Equipment Management

Manage local stock of critical IT components to minimize downtime

Assist with physical inventory checks and updates to asset management records

Coordinate shipping and receiving of devices for repairs or replacementsCompany Description

Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.

Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.

Branex Group offers the following benefits:

- Medical Insurance

- Dental Insurance

- Vision insurance

- Paid time off

- 401(k)

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Full-time