Collector

Job Description

Position Title: Collections Team Member /Collector (Hybrid Work)

Locations: 4605 East Elwood Street, Phoenix, AZ 85040

Anticipated Start Date: 07/14

Expected Duration: Full time

Job Type: Full time

Shift: 8-4.30p

Pay Rate $19.00/hr. on W2

Need: Proficient in Microsoft Office (Excel, Access, Word, PowerPoint) with strong communication, multitasking, and mathematical skills, and a solid understanding of collection laws and compliance standards.

Hiring Process: Must Pass the assessment with required score.

Job Description:

Position: Collections Team Member

Overview:

As a member of the Collections Team, you will be responsible for managing delinquent auto loan accounts. Your primary duty is to contact customers with past-due payments to encourage timely resolution. This includes receiving payments, escalating unresolved accounts to the credit department, and maintaining accurate records of collection activities.

Work Schedule Overview

Work Format: Hybrid during the assignment

In-Office Requirement: Two days per week

Office Hours (On-Site Days): 8:00 AM – 5:00 PM

Remote Work: All employees work remotely on Fridays

Monthly Requirement: In-office attendance for an all-hands meeting once a month

Weekend Shift: Required to work every third Saturday

Shift Options: 8:00 AM – 12:00 PM EST or 10:00 AM – 2:00 PM EST

Compensation: Offset with a half-day off during the same week

Key Responsibilities:

Locate and contact customers regarding delinquent auto loan accounts.

Solicit payment arrangements and ensure timely resolution.

Document all communications and maintain accurate records in accordance with company policies.

Prepare and submit statements or reports to the credit department when necessary.

Comply with the Fair Debt Collection Practices Act and all applicable local, state, and federal regulations.

Skills & Qualifications:

Strong analytical and organizational abilities with keen attention to detail.

Proficiency in Microsoft Office (Excel, Access, Word, PowerPoint).

Excellent verbal and written communication skills.

Ability to work independently and manage multiple tasks effectively.

Solid mathematical skills, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.

Working knowledge of relevant collection laws and compliance standards.

Training Schedule:

Approximately 5 weeks of hybrid training

Monday–Friday, 8:00 AM – 5:00 PM MST

In-office attendance required on Tuesdays, Wednesdays, and Thursdays during training

Successful completion of training with a minimum score of 80% on final exam(s) is required

Post-Training Work Schedule:

Monday–Thursday: 2:00 PM – 11:00 PM MST

Fridays: 12:00 PM – 9:00 PM MST

Saturdays: Rotating schedule approximately every third week, 10:00 AM – 2:00 PM MST

Minimum of 2–3 days in-office per week required

Compensation:

Hourly Rate: $19.00 – $24.00 (based on experience)

Bonus Potential: Average of $500 per month based on performance

Additional Details:

All necessary equipment will be provided to the selected candidate.Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Full-time

Hybrid remote