Care Coordinator (Fully Onsite)

Location: Onsite - Dallas, Texas

Position Overview:

As a Care Advocate, you will play a critical role in providing full-service care coordination for our members. You’ll serve as a compassionate and knowledgeable guide, helping members navigate their healthcare journey—from understanding the program services to scheduling appointments, coordinating travel, and facilitating follow-up care.

Key Responsibilities:

Manage end-to-end care coordination for members.

Educate members on programs.

Assist members in provider selection and procedure scheduling.

Confirm appointments with patients and provider offices.

Maintain accurate member records in CRM systems.

Help arrange travel accommodations (e.g., hotel, flights, car rentals).

Coordinate follow-up appointments post-procedure.

Contact provider offices to request medical records, verify insurance, and schedule services.

Maintain regular, guideline-driven communication and follow-up with members.

Must-Have Qualifications:

Bachelor's degree.

Strong customer service skills.

Nice-to-Have Qualifications:

Experience working in a healthcare setting.

Key Attributes & Soft Skills:

Empathetic and compassionate with a member-first mindset.

Excellent phone presence and communication skills.

Ability to build rapport and trust with members over the phone.

Calm and efficient under pressure in fast-paced environments.

Why Join Us?

Positive and supportive company culture.

Comprehensive benefits package.

Career advancement and personal development opportunities.