Key Accounts Representative

The Key Accounts Representative receives and processes customer orders,

inquiries and/or complaints covering items or products ordered. Maintains an ongoing relationship

with selected customers and sales staff. Uses knowledge of products, product availability, sales

territories, and individual customers to provide a key communications link to the customer.

Typically requires analysis, judgment, and sensitivity to customer needs and demonstration of

high-level product and process knowledge. ESSENTIAL DUTIES: Provide customer service assistance to

the department for commercial and industrial customers to identify and resolve issues concerning

customer's accounts. Analyze, track and adjust contracts and billed incentives for rates and

Commercial and Industrial customer's programs. Manage records to meet audit requirements for new

and existing rates and programs. Initiate and follow-up on service orders, review accounts for

program eligibility which includes sales tax exemption/reduction, special rates, and contracts

status. Research customer accounts and provide detailed consumption, demand, copayment history

and create spreadsheets.

Review customer accounts based on project-specific criteria and contact

+

affected customers regarding finds; update and adjust accounts accordingly.

Generate corrected/duplicated bills as required, calculate/determine appropriate rates, verify,

update/ process electric and gas contracts and determine contract status. Perform other duties as

assigned.

Must have a valid Tennessee state or residence.

high School Diploma or General Education Development (G_E.D.)

EXPERIENCE Minimum of 4 years' experience in Customer Service, Customer Accounts and

Records, Commercial Resource Center or Credit Operations.

ADDITIONAL INFORMATION Must have in-depth knowledge of Division Operations/credit

policies/procedures

for commercial & industrial customers. Must have proficiency in data entry/ computer software

applications and Customer Information System (CIS). Must have an occupationally significant

combination of job knowledge; verbal/written communication skills; ability to relate to people in

order to motivate and direct employees and resolve customer disputes, leadership ability analytical

ability, problem solving and decision-making abilities; customer relations skills; resource

management skills; integrity; and abilities in working as a team and promoting safe work practices.

Works in office majority of time and occasionally makes field visits.

THIS LIST OF ESSENTIAL FINCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.

@ Korn Ferry 2025. All rights reserved. C,,nfidential

3

ntial 2

Schedule:

Shift:

Travel: