IT Administrator

Job Description

Benefits:

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Vision insurance

Position Summary

The IT Administrator is responsible for supporting all daily network operational activities, identifying errors and threats and conducting a root cause analysis to find appropriate resolutions and mitigate further errors and threats, and develop, implement, and monitor compliance/security requirements while meeting the needs of the employees among three affiliate companies comprised of five locations in Baton Rouge, Prairieville, and New Roads. This position is service-oriented and works to continuously improve operational functions for all employees.

Essential Functions

Maintains and administers computing elements, including computer hardware and software and all configurations

Recommends changes to improve systems and network configurations and determines hardware or software requirements related to such changes

Researches and recommends software and hardware products

Places orders for software and hardware products and IT, telecommunications, and copy/scanner services

Supports web access and maintains a secure systems environment

Maintains the server infrastructure

Defines procedures for monitoring and evaluates, diagnoses, and establishes work plans to resolve system issues in collaboration with third-party monitoring/back-up firm

Performs troubleshooting for hardware, software, server, and network problems

Actively and consistently supports all efforts to simplify and enhance the internal and external customer experience

Tracks equipment assets assigned to employees

Works on multiple projects simultaneously

Manages and works with IT, telecommunications, and copy/scanner vendors and negotiates and manages the contracts

Collaborates with third-party IT service providers to resolve issues and ensure prompt resolution of tickets

Performs other duties as assignedCompetencies

Knowledge of system administration tasks

Ability to make independent judgments and communicate reasoning

Effective written and verbal communication skills

Customer-service oriented

Strong analytical, problem-solving, and decision-making skills

Ability to meet deadlines, multitask, and prioritize in an environment with shifting timeframes

Ability to work independently but function within a team-oriented professional structureSupervisory Responsibility

None.

Work Environment

This position works among five office locations and can work remotely when appropriate. Work may be required to be done outside of regular office hours during nights and weekends.

Physical Demands

This is largely a sedentary role, requiring use of typical office equipment such as a computer, printer, scanner/copier, and phone. This role is required to travel to all five locations as needed and lift up to 25 pounds.

Required Education and Experience

Associates degree in Computer Science, Information Technology, or other related field, certification(s), and/or equivalent number of years of relevant experience

At least 3 years of experience in an IT role with demonstrated responsibility

Experience with developing and/or maintaining an IT compliance program

Additional Eligibility Qualifications

IT certification(s) strongly preferred

Expertise with Office365 and Microsoft Teams preferred

Bachelors degree in Computer Science, Information Technology, or other related field preferred

Full-time