Sr. Network Engineer

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Job Summary:

In this role, you will be responsible for designing, implementing, and managing the organization's network infrastructure to ensure reliable and secure connectivity. You will configure and maintain routers, switches, firewalls, and other network devices, optimizing performance and troubleshooting issues as they arise. Your role includes monitoring network traffic, performing upgrades, and collaborating with IT teams to align network architecture with business needs.

Key Responsibilities:

Network Operations:

Maintain and administer computer networks and related computing environments including systems software, applications software, hardware, and configurations.

Coordinating computer network access and use.

Performing disaster recovery operations and data backups when required.

Monitoring/Troubleshooting/Documentation:

Monitor network performance and maintain operational excellence for our corporate networks

Troubleshoot, diagnose, and resolve hardware, software, and other network and system problems.

Receive ticket from support desk and work with the customers and other engineers to get the problem fixed.

Create and update technical diagrams

Project Work:

Participate in project work like office construction and complete projects independently with other stakeholders.

Design, configure, and test networking software.

Process improvement:

Analyse the process and issues involved in the implementation of Rakuten corporate IT programs in the America region.

Build runbooks and lead automation efforts

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong working experience with enterprise vendor solutions such as Cisco, PaloAlto, Juniper Mist or Aruba Silver Peak.

Strong understanding of network technologies (LAN/WAN routing/switching, wireless, firewall and VPNs).

Knowledge of application transport and network infrastructure protocols.

Ability to create accurate network diagrams and documentation for design and planning network communication systems.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

Ability to work with all levels of staff within and outside of IT and outside the organization.

A self-starter able to work independently but comfortable working in a team environment.

Dependable and flexible when necessary.

LAN and WAN experience.

Basic knowledge and experience with UNIX and Windows based OS.

Basic scripting skill on Python/PowerShell.

Basic knowledge of automation tools.

Ability to design network architecture coordinating with multi-national teams.

Ability to test, evaluate new devices and technologies and publish reports and recommendations for management.

Lead troubleshooting in the team with good analytical and problem-solving skills.

Comfortable with mentoring Junior/Middle level engineer

Network security experience and incident remediation skills a plus

Any major network certifications a plus.

Minimum Requirements:

5-7 years relevant work experience Required

Bachelor's Degree Required

#LI-CW1

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed! Speed! Speed! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

USD $99,306.00 - $171,612.00 annually

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