Front Desk Agent

Job Description

Company Description

Starting pay rate: $16.00/hour - Use our Daily Pay benefit and get access to your pay as you need it.

At River Terrace Resort, you can enjoy an incredible work environment in the heart of downtown Gatlinburg, Tennessee, overlooking the scenic Little Pigeon Forge River and near the entrance to Great Smoky Mountains National Park. As a member of the River Terrace Resort team, you will have a great opportunity to meet and engage with guests who have arrived to enjoy the beautiful Great Smoky Mountains and all the incredible family-friendly attractions located throughout the area.Job Description

We are looking for an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment.

As a Front Desk Agent, you will:

Greet guests warmly upon arrival, facilitating smooth check-in procedures

Efficiently register guests, ensuring accurate information and assigning suitable rooms

Issue room keys and provide necessary instructions to the guest

Manage telephone communications by transmitting and receiving messages professionally

Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance

Maintain up-to-date records of room availability and guest accounts for efficient management

Handle billing procedures, including computing bills, collecting payments, and providing change

Take reservations and confirm bookings promptly and accurately

Record and post charges to guest ledgers, including room rates and additional services

Conduct nightly bucket checks to ensure guest satisfaction and comfort.

Demonstrate active listening skills and provide effective solutions to guests' concerns and issues

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.Qualifications

Must be able to lift up to 15lbs and stand for long periods of time

Must have excellent customer service skills

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Valid Drivers License

Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

Comprehensive health benefits – medical, dental and vision

Paid Time Off (PTO) – vacation, sick, and personal

Paid Holidays

401K with generous company match

Get access to your pay as you need it with our Daily Pay benefit

Family benefits including pregnancy, and parental leave and adoption assistance

Wellness Programs

Flexible Spending Accounts

Tuition Assistance

Military Leave

Employee Assistance Program (EAP)

Life, Disability, Accident, Critical Illness & Hospital Insurance

Pet Insurance

Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)

Advancement & development opportunities

Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email with the job title and the location of the position for which you are applying.

Full-time