Hybrid Digital Marketing Specialist Berkeley Heights, NJ

Duration: one year minimum with opportunity to extend to full 2 year tenure

Capacity: Hybrid, training period is on site

Pay: $25-$30/-Hour

Job Description:

• Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)

• Support public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed

• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices

• Follow Brand and Care provided social FAQ documents for launches and key social moments

• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer

• Recognizes and recommends new ways to influence consumers in their purchase decision

• Alert critical customer complaints to internal Care and Brand teams and assist with problem solving

• Provide social content and engagement recommendations based on consumer feedback and trends

• Stay up to date on new social media platforms, tools and best practices

• Live in the social ecosystem, stay on top of emerging trends in the landscape

Job Qualifications

• Bachelor’s Degree

• 1-2 years’ social media engagement experience

• Customer Service experience desired

• Customer obsessed mindset

• Knowledge and experience with major social media platforms required

• Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team

• Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends

• Report back to internal team to funnel insights into product / experience / content creation strategy

• High level of organization, attention to detail and positive attitude

• Interest in beauty, fashion and/or lifestyle brands

• Exceptional writing skills

• Excellent problem-solving ability

• Proficient in Microsoft applications including PowerPoint, Word and Excel