Service Desk Technician II

Job Description

Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First’ culture and we focus on our employees’ well-being and professional development. With over 400 professionals and locations throughout Ohio, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.

The Service Desk Technician II role involves providing technical support and assistance to our internal staff regarding hardware, software, and network-related issues. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to troubleshoot and resolve problems efficiently.

Responsibilities

Provide technical support to internal staff via phone, email, or in person, addressing hardware, software, and network issues promptly and effectively

Diagnose and resolve technical issues related to desktops, laptops, printers, mobile devices, and other peripherals

Install, configure, and maintain software applications and operating systems on desktops and laptops

Collaborate with other IT team members to escalate and resolve complex technical issues in a timely manner

Document all support activities, including resolutions, in the ticketing system and ensure accurate records are maintained

Assist with IT projects, including software upgrades, hardware deployments, and system migrations

Stay up-to-date with advancements in technology and industry trends to continuously improve technical skills and knowledge

Knowledge, Skills, & Abilities

Proficiency in troubleshooting hardware, software, and network issues on Windows and/or Mac platforms

Strong knowledge of Microsoft Office Suite, Active Directory, and basic networking concepts

Experience with ticketing systems (e.g., ServiceNow, JIRA) and remote desktop support tools

Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely

Customer-focused mindset with a dedication to providing exceptional service and support to internal stakeholders

Ability to work independently and collaboratively within a team environment, prioritizing tasks effectively to meet deadlines

Requirements

Bachelor's degree in Information Technology, Computer Science, or related field or equivalent job experience

Minimum of 2-3 years of experience in a similar technical support role, preferably in a corporate environment

IT certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus

Flexibility to work occasional evenings or weekends to support business needs and participate in on-call rotations if required

Benefits

Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Four (4) weeks PTO

Twelve (12) paid holidays, of which three (3) are floating holidays

Rea does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from Rea’s Talent team. Pre-approval is required before any external candidate can be submitted. Rea will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers.

Full-time