Operations Manager

Job Description

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 19 million square feet in 175+ sites across North America and Europe with a team of 9,000+.

SUMMARY

The Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and Customer Service. To oversee warehousing activities in compliance with space availability, order fulfillment and business plans. Ensure the training of employees, setting of performance goals, organization of work, and maintenance of a productive and participatory environment. Other responsibilities will include the management of vendor data, and the ongoing health and safety of Metro Supply Chain through leadership, training, development of policies and procedures, and the issuing of reports.

RESPONSIBILITIES

Responsible for the success of the operation ensuring adherence to business plans and budgets.

Oversees warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements.

Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.

Manages key performance indicators and other related measurements; providing analysis, reporting and recommendations on a timely basis.

Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.

Acts as a liaison between GM and Facility Operations Team and keeps each informed on matters of policy procedure and production performance/problems.

Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments.

Provides leadership to facility staff by:

Hiring, training, developing and scheduling competent staff

Articulating the goals of the facility and Company including but not limited to health and safety, productivity, housekeeping

Providing opportunity for success

Providing feedback and measurement of success

Manages ongoing relationships and interactions with: customers, vendors and carriers working to assure adherence to contractual agreements.

Will ensure that employees are trained as necessary. This includes cross-training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.

Accountable for the facility safety programs in order to provide a safe workplace for all employees and within the regulations of local and provincial legislations.

Accountable for the monitoring, achievement and improving of Performance/Activity Indicators (KPIs & KAIs) pertaining to operational efficiency, quality and safety within the facility.

Assumes additional related responsibilities as required.

EXPERIENCE

Two to Five years of 3PL experience. Prior experience in the logistics industry, including operations management with a concentration in process definition and project management

Experience in utilization or management of distribution centers

COMPETENCIES

Customer Centricity

Fostering Culture

Collaboration

Problem Solving & Decision Making

Managing Through Change

Developing Self & Others

Planning & Results Orientation

Communication

Always Improving Mindset

Business & Financial Savvy

EDUCATION

Bachelors degree in Supply Chain Management, Logistics, Business Administration, or combination of education and related experience

WHY JOIN US?

Work in an environment where safety is our first priority

The opportunity to build a career with a growing company

Medical, dental, and vision coverage for you and your family

Life and disability insurance

Wellness programs to support your family’s well-being

A Retirement Savings 401k Program with company match

Company team wear allowance

Company sponsored social events

Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Where permissible under applicable state and local law, applicants may be subject to pre-employment drug test and background check after receiving a conditional offer of employment.

Full-time