IT Support Intern

This is an in-person role. Candidate must report to La Crosse, Wisconsin.

Position Summary:

Deliver premier service as a member of the IT Service Desk team driven to enable the credit union’s mission to advance the lives of its members. Support end-users of the credit union’s technical infrastructure and desktop computing environment including computers, printers, user accounts, security access, and software applications.

Major Duties and Responsibilities:

Entry-level Service Desk support – password resets, unlock accounts, Windows and PC hardware issues.

Provision accounts and equipment for credit union new hire employees.

“Hands on” handling of computer hardware as part of overall lifecycle management – receiving, setups, shipping, inventory tracking, testing, disposal.

Facilitate replacement of PCs that have reached end-of-life including direct coordination with employees.

Complete user requests for new equipment, software installs, secure access to facilities, and retrieval of recorded video footage.

Travel to credit union branch locations as part of regular branch support.

Expectations:

Provide professional premier customer service to business end-users and IT team members.

Complete assignments as required and on time.

Dedication to immediate resolution of end-users’ issues.

Accountable for decisions and activities that impact service delivery.

Be an active learner seeking knowledge and asking questions.

Learn to perform Microsoft Azure Active Directory administration tasks according to standards.

Be engaged and collaborate as a valued member of the IT team.

Abide by all applicable regulations, policies, and procedures.

Knowledge, Skills, and Abilities:

Commitment to gain experience as an IT professional delivering customer service.

Ability to effectively analyze, troubleshoot, and resolve technical issues.

Must be well organized and able to manage multiple assignments.

Effective at communicating with business end-users and team members in professional manner.

Self-driven, high performing, and seeking to continually improve service delivery.

Must have good working knowledge of PC hardware and Microsoft Windows/Office systems.

Knowledge of Microsoft Active Directory, Microsoft 365, and Microsoft Exchange is a plus.

Ability to safely lift and move IT equipment up to 50lbs.

Experience:

Basic computer background.

Customer service acumen.

Education: Enrolled to obtain Bachelor’s or Associate’s Degree in Computer Science, Engineering or related field of study.

This job description is not a complete statement of all duties and responsibilities comprising this position.