Assistant Manager

Job Description

We are excited to present a career opportunity in beautiful Coeur d’Alene, Idaho for a leadership position tailored for a results-oriented individual ready to grow in their management career. This role involves assisting in sales, hiring, training, and managing staff – including scheduling, and timekeeping. At Dirty Birdy Car Wash, our mission is to provide “A Fun Experience for the Entire Family!” We are looking for candidates who embody our company values: smart, kind, and driven individuals eager to connect with their team and be part of a vibrant lake community. Our vision is to offer a Disneyland-level experience for car washes by doing things the DB way: fast, clean, and fun for everyone!

Our grand opening is scheduled for June with an exact date to be announced. Join us in celebrating our community’s patriotism and help build the next great chain of car washes in America. Let’s make car washes GREAT AGAIN and create a fun experience for the entire family!

Job Category: Operations

Requisition Number: ASSIST100

Schedule: Full Time

Salary: $50,000- $60,000 based on experience

Job Details

Description

As the Assistant Manager, you will play a key role in the development of the store. Your responsibilities will primarily take place on-site at the car wash, where you will greet and interact with customers while setting a positive example for your team. You will collaborate closely with the owner and general manager, as well as the equipment service team, to assist with daily operations.

Your duties will include helping to establish and maintain excellent customer service, overseeing the daily operations of the location, ensuring maximum sales through outstanding customer experiences, and providing high-quality service to our customers.

Benefits for this position include opportunities for bonuses, free car washes, health benefits (including medical, dental, and vision), and a 401(k) program with a company match. As we build our brand, we believe that when we succeed, our team succeeds with us.

Duties

- Assists with hiring and training new Eaglet team members.

- Assists with coordinating the day-to-day workflow of Aerie in the operation; supports team by providing direction

- Assists the owners/GM with employment action, including discipline and termination of team members by company policies.

- Monitors the store’s level of performance, identifying and facilitating opportunities to increase productivity and efficiency.

- Assist customers with questions, price discrepancies, and tunnel maintenance.

- Enforces the proper use of the sales pitches and service and operation procedures with the team.

- Embraces the intellectual challenge of learning about the soaps and unique equipment used to give customers a clean, shiny, dry car.

- Maintains proper accountability at POS registers and cameras.

- Enjoys working outdoors with the team while actively teaching, coaching, and inspiring colleagues.

- Assists in ensuring compliance with all policies and procedures through regular meetings and training for team members.

- Addresses vehicle damage claims with urgency.

- Ensures the location is clean and well-maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.

- Assists customers in locating products, resolving complaints, or providing information; directs customers to other departments as necessary.

- Uses a membership approach when interacting with new customers.

- Performs other duties as assigned.

Qualifications and Requirements:

· Strong leadership and communication skills.

· Record of developing Team Members and Leaders

· Self-motivated, and results-driven leader.

· Excellent customer service skills.

· Experience leading a membership model (preferred)

· Experience managing a preventative maintenance program or something similar (preferred)

· Must be able to read, count, and write accurately.

· Must be able to work various hours, weekends, and holidays.

· Must be able to smile and maintain a clean appearance as per the dress and grooming standards.

· Training and Mentoring Team Members

· Ability to assist with Managing Cost/Expenses/Scheduling

· Ensure product and location always represent company standards on site (brand, cleanliness, product quality)

· High school diploma or equivalent, college degree preferred.

· Prolonged periods standing and working on cash register or related equipment.

· Must be able to lift up to 50 pounds at times.

· Must have a valid driver’s license.

Work Environment and Physical Demands:

You will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching, and stooping.

Company Description

Dirty Birdy Car Wash was started to bring a new level of experience to a typical service. We offer a truly FUN experience to the traditional car wash by employing cheerful, energetic, and happy "Eagles" committed to delivering the best car wash experience. We operate as a team, every Eagle counts. Be part of the largest Aerie of Eagles born in 2025 in Coeur d'Alene!

Full-time