Customer Service Representative

Job Description

Customer Service Representative

Location: Halethorpe, MD

Full Time: Hourly, on-site in our Halethorpe Branch

Hourly Rate: 17-20/hr. + incentives $$

Len the Plumber Heating and Air is actively seeking a highly talented Customer Service Representative to help elevate our customer service experience.

Who We Are:

Len the Plumber Heating and Air, based out of Baltimore, MD, is a well-established and trusted home services company known for delivering exceptional service in the Mid Atlantic. We are growing rapidly and looking for enthusiastic Customer Service Representatives to join our expanding team.

At Len the Plumber Heating and Air, we believe in taking care of our employees so they can take care of our customers. Everybody wins!

What You’ll Do:

• Answer incoming calls from customers and convert them into booked appointments

• Make outbound calls to schedule appointments and follow-up on customer satisfaction

• Accurate data entry into our customer database

• Collaborate with all departments to ensure smooth customer interactions

• Participate in ongoing training to grow professionally

• Stay calm and professional in high-stress situations

• Go above and beyond to exceed customer expectations

• Follow up to ensure customer satisfaction with completed services

What We’re Looking For:

• 1-2 years of customer service experience

• Proficiency with computers (Microsoft Office)

• Telephone sales experience (preferably in a service environment)

• Strong communication skills (oral, written, and over the phone)

• A positive, friendly, and empathetic demeanor

• A self-starter who works well independently and on a team

• Excellent problem-solving and prioritization skills

• Sales experience is a plus!

• Ability to multi-task and pay attention to detail

Competitive Benefits:

• Hourly Rate + Performance Spiffs $$

• Dental, Vision, and Healthcare Plans

• 401(k) Matching

• Short-Term & Long-Term Disability

• Life Insurance

• Paid Time Off (PTO)

• Paid Holidays

• Employee Assistance Program (EAP)

Why Join Len the Plumber Heating and Air?

At Len the Plumber Heating and Air, we don’t just offer a job—we offer a career where you will be valued by your team and customers. Your hard work will have a direct impact on our company’s success, and there are plenty of opportunities to grow professionally!

EOE

Full-time