Director, Creative Operations and Connections

You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most.

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical.

The Marketing team at Bose consists of passionate, bold, and music-loving storytellers. We tap into the magic of what makes Bose, BOSE, and through our marketing efforts, connect that magic with people who relate to our belief that sound is the most powerful force on earth.

Job Description

Do you love bringing order to creative chaos? We’re looking for a Director of Creative Operations and Connections to join our in-house creative team at Bose. In this role, you’ll be the spine of our creative apparatus, helping us transform our ideas into impactful execution by managing resources, budgets, and processes that drive our work forward, help the team be more efficient and understand the ways in which the team can grow and improve over time.

You’ll work across the marketing department and partner with key stakeholders to ensure we have the necessary information to stay on task, while helping to foster a culture of creative excellence. You thrive on solving complex problems, orchestrating multiple projects at once, and empowering teams to do their best work.

Key Responsibilities:

This role has two key parts for success. One is managing the operational excellence of the creative team to make sure the information and details are in a place that will allow the team to do their best work. This entails helping to choose the right people for the right projects at the right time, and ensuring we are meeting deliverables and deadlines with excellence. The other part is making connections across teams to create processes that allow for the right flow of information from the start of a brief to the final deliverables and everything in between.

Operations:

Be the Team’s Conductor: Lead the day-to-day operations of the creative team, making sure all the moving parts—projects, people, and processes—are in perfect sync.

Resource Wizardry: Craft and implement resourcing plans to ensure we’re using the right talent in the right places, keeping our creative and business goals aligned and needs met.

Budget Champion: Own the creative team’s budget, from working and non-working spends to expense tracking, ensuring budget alignment with business goals.

Vendor Connector: Oversee vendor relationships and external partners, negotiating contracts and managing scopes of work that deliver real value to our team.

Champion of Creative Culture: Advocate for a culture that strikes the right balance between creative freedom and operational discipline. You’ll help us stay inspired and growing while keeping things running smoothly.

Mentor & Coach: Grow and develop a high-performing team of program managers and creative producers, guiding them in both their day-to-day and long-term career growth.

Global Coordinator: Align global teams across regions and cornerstone brands to ensure smooth collaboration and seamless processes, no matter the team, no matter the geography.

Connections:

Strategic: Establish and optimize processes for planning, workflow management, and project execution to ensure that deliverables are on time, on brand, and within scope. Your planning will make sure we don’t just meet deadlines—we crush them.

Collaborative Powerhouse: Partner with marketing, product, finance, and more to ensure everyone’s working toward the same vision. You’ll be the glue that holds cross-functional initiatives together, keeping creative output and organizational objectives aligned.

Flexible Operator & Agent of Change: Drive continuous process improvements to keep the creative team agile, implementing best practices in program management, communication, and execution. Lead change initiatives that help the team grow and adapt, making sure we’re always at the top of our game, no matter what comes our way.

Tech & Tools Savvy: Ensure the team has the right tools and platforms in place for effective workflow management, collaboration, and digital asset management. Introduce and guide us with project management tools and systems to enhance productivity and streamline operations.

Stakeholder Whisperer: Manage expectations and communication with key stakeholders, ensuring our creative work delivers business results and aligns with strategic priorities.

Qualifications:

Operational clarity, building processes that create efficiency and accountability while leaving room for creativity to shine.

Ability to balance the needs and ambitions of creative teams with business goals and objectives, ensuring our work moves the needle while staying true to our creative vision.

Can lead diverse and cross-functional teams, and knows how to foster collaboration, solve problems, and bring out the best in people.

Expertise in managing complex, high-stakes creative projects, overseeing budgets, timelines, and resource allocation.

Ability to focus on the day to day with an eye on planning for the future, anticipating needs and setting the team up for long-term growth and success.

Highly communicative and able to make connections, talking to your team, stakeholders, or partners, you can clearly and persuasively articulate complex ideas with excellent verbal and written communication skills. You know how to command the room.

Ability to use historic data to drive better decisions, optimize resources, and find new ways to improve how we work.

Knowledge of the latest creative project management tools, digital asset management systems, and collaboration platforms to streamline team workflows.

Have worked with teams across regions and know how to align global efforts to ensure smooth, efficient and effective collaboration.

The ability to be flexible & adaptable. No matter how fast things change, you stay calm, focused, and ready to adapt to changing business needs and priorities.

This is a hybrid role, working in office Tues, Wed and Thursday each week. This role can be based out of our Corporate Center in Framingham, MA or our NYC office (Flatiron district) slated to open in early Fall 2025. We are not offering relocation assistance at this time.

Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to . Please include "Application Accommodation Request" in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

R28178