Service Writer Automotive Industry

Job Description

Key Responsibilities

- Greet customers and manage service inquiries both in person and by phone

- Actively advise on service needs and estimated pricing

- Schedule service appointments and follow up on customer satisfaction

- Use industry-specific platforms such as TireworksHD, Auto Integrate-Fleet program systems to process work orders and service requests

- Accurately enter data into Point-of-Sale (POS) systems and maintain transaction records

- Coordinate with the shop manager and technicians to ensure smooth job flow

- Support other customer service and counter personnel

- Maintain a clean and professional front-desk environment

- Communicate proactively with clients regarding estimates, timelines, and status updates

- Handle warranty processing, fleet invoicing, and vendor follow-ups as needed

- Must be able to pass pre-employment background check and drug screen

Require Experience & Skills

- Minimum 2–5 years in automobile customer service

- Automotive mechanical experience and knowledge

- Prior experience with retail tire and auto service brands such as Goodyear, Firestone, etc.

- Hands-on experience with TireworksHD, Auto Integrate, or fleet maintenance platforms

- Familiarity with POS systems (e.g., Mitchell1, RO Writer, TireShop, etc.)

- Excellent communication and organizational skills

- Ability to multi-task in a fast-paced service environment

- Valid Driver License

Compensation & Benefits

Pay: Competitive hourly rate based on experience

Schedule: Monday–Friday, 8-hour shift plus overtime

Benefits:

- 401(k) with 3% company match

- Paid time off and holidays

- Health Insurance 100% Paid for the employee

- Respectful, team-focused workplace

How to Apply

Submit your resume and a brief note about your experience. We’re excited to meet candidates who are passionate about cars, committed to service, and comfortable with modern auto systems.

Company Description

Mar-Mac Tire Company, we've proudly served the New Kensington community for over 70 years as a trusted, family-owned tire and auto service business. As a certified dealer for major tire brands and a full-service repair shop, we deliver high-quality service and build lasting relationships with our customers. We are looking for a dedicated Office Manager with bookkeeping expertise to help continue that legacy while enhancing operational efficiency.

Full-time