Desktop Support Technician

Job Description

Duration

3-6

Duration Unit

Month(s)

Req Description

Description

We are looking for a candidate with a Desktop support background to join our Tier-1 desktop support team. This person will be responsible for responding to issues involving: analyzing the issue, performing troubleshooting, assessing the problem, determining the severity, elevating the issue to proper team, interacting with the company and providing real-time feedback throughout the resolution process. Duties will include:

• Responsible for the implementation, startup and troubleshooting of proprietary software and hardware.

• Collaborating with management prior to and during rollout of updates, providing training and on the spot assistance to management and associates

• Communicating and coordinating with all levels of management, before, during and after incidents

• Constructed key word and key issue documentation and incident tracking for trending purposes

• Provide daily written updates on status of current tickets, open issues and projects.

This person will help to support the Winston Salem area . This person primarily will be doing desktop, helpdesk, printer and some application troubleshooting. they will travel to other sites in Winston when necessary to fire up network, project work, pc support, printer support, any database experience is a plus.

Enterprise Req Skills

Desktop Support, Network, LAN, Mobile, Troubleshooting

Job Title

Desktop Support

Top Skills Details

1. 1-2 years of Desktop Support w/proven references

2. Proven experience supporting professional end users in corporate environment

3. Basic Desktop Skills like adding print drivers, docking stations, peripherals, basic laptop and desktop setup

Worksite Address

Winston Salem,North Carolina,United States,27101-3804

Additional Information

Project: DT refresh, mobile device, front line, on-going support (MS Surface, Lenovo Yoga & Carbon)

Desktop, printers, VTC, conf room projector

Cust service, dress, Client engagement

8-5 with flexibility @ plaza (may travel to other local sites)

Top skills:

Tech

Communication- calm demeanor; trustworthy; etc

Interview process - resume and then phone/personal

Testing HW

Imaging machines

Fully functional on daily basis

Field or at corporate.

Conf room support and training

EUS trainingY

Drug Test Required

true

Experience Level

Intermediate Level

External Communities Job Description

3-month contract for Corporate, Fortune 500 Company.

EVP

Opportunity to support Fortune 500 company.

Work Environment

smoking environment

1st shift 8-5 M-F

Additional Skills Tags

Additional Skills & Qualifications

customer service, reliability, stability, communication.

Teams

Android and Apple phone support

Printers

Laptops

Polished candidates only.

Business Qualification

Impact to the Internal/External Customer

Executive Level Support .

Interview Information

Phone interview/Teams interview with internal Desktop Lead

Business Challenge

With internal employees returning back to the office their desktop support team is spread thin. They need additional support to help with equipment connection, moves, and other troubleshooting responsibilities.