Program Manager, Behavioral Health Care (PFK) Coordination

Overview:

Valid Ohio driver’s license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children’s Hospital and must maintain qualification of insurance guidelines.

Job Description Summary:

Plans, implements, and evaluates the administrative, operational, supervisory and direct care activities for an assigned cost center. Leads a multi-disciplinary team of professional and support staff in strategic directives and care activities to ensure the assigned department achieves best outcomes for patients, families and staff.

Job Description:

Essential Functions:

• Recruits, trains, evaluate, develops, disciplines and/or terminates subordinate staff. Assures that performance standards for all staff are met.

• Promotes teamwork by building a team environment and fostering cross functional collaboration.

• Ensures regulatory compliance and emergency response preparedness.

• Maintains safety and quality as priorities, providing direction, prioritization, accountability, enthusiasm and support for safety and quality initiatives.

• Coordinates staff representation on departmental, hospital and community task forces, committees, quality teams and advisory groups. Serves as a representative to such groups when appropriate.

• Coordinates the design of educational material and coordinates the orientation of department personnel to social work and case management role functions as well as information systems. Assists and directs staff in the identification of their own learning needs and assists staff in meeting those needs. Coordinates and oversees the educational development of select students.

• Oversees the clinical case management and social work functions within the department. Maintains a working knowledge of assigned functions. Serves as a liaison with third party payors, community agencies and leadership regarding these essential functions.

• Assumes responsibility for the operation of the department in the Director’s absence as needed.

• Contributes to development of expense, operational and capital budgets.

Education Requirement:

Master’s Degree in Social Work.

Licensure Requirement:

Licensure as a Licensed Independent Social Worker (LISW-S) in the State of Ohio required.

Certifications:

Skills:

High level of initiative, self-direction, and accountability for actions required. Exceptional customer service, communication, negotiation, and interpersonal Program Manager, Care Coordination Behavioral Health – December 2020 relationship skills required for interaction with contacts.

Strong leadership and decision-making skills.

Skill in promoting multidisciplinary collaboration; ability to act as a facilitator and change agent required.

Strong organizational skills required to evaluate existing policies/procedures/standards, and to develop and implement enhancements and/or new systems.

Experience:

Three-five years of clinical experience in area of expertise. Supervisory skills required to plan, assign, and evaluate the work of subordinate staff. Analytical skills required to oversee and organize the work of others, and to develop and administer sound policies, procedures, and multidisciplinary practices.

Physical Requirements:

OCCASIONALLY: (none specified)

FREQUENTLY: (none specified)

CONTINUOUSLY: (none specified)

Additional Physical Requirements performed but not listed above:

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

R-15658