Cisco Unified Senior System Engineer

Senior System Engineer needs 7 years’ experience

Senior System Engineer requires:

• Proven experience in designing and implementing Cisco telephony solutions.

• Cisco Unified Contact Center Express (UCCX): 5+ years of experience

• Cisco Unified Communications Manager (CUCM): 5+ years of experience

• Cisco Unity Connection (CUC): 5+ years of experience

Senior System Engineer duties:

• Design and implement solutions for Cisco Unified Contact Center Express (UCCX) to meet enhanced call routing and call center functional requirements.

• Provide Level 2 and 3 technical support for UCCX, CUCM, and CUC.

• Develop process design and service design package documentation.

Conduct training sessions and knowledge transfer to Telephony Services staff.

• Collaborate with team members to ensure seamless integration and operation of telephony systems.

• Troubleshoot and resolve complex technical issues related to UCCX, CUCM, and CUC.

• Stay updated with the latest industry trends and technologies to enhance service delivery.