Applications Consultant, SACM (REMOTE)

Employment Type:Full time

Shift:Day Shift

Description:

POSITION PURPOSE

Performs a leadership advisory role assisting System Office, HM and TIS management teams and colleagues in identification, definition, analysis and support of assigned programs, projects and/or initiatives to achieve optimal outcomes relative to TIS and other programs and procedures, as assigned.

ESSENTIAL FUNCTIONS

Gather requirements with application Business Owners and Product Managers to align software license positions in accordance with licensing terms and commitments.

Gather requirements to align ServiceNow platform with Software Asset Management program and outline configuration to meet business needs.

Collaborate with IT leaders across the organization to enhance software asset management processes and leverage industry best practices within the Software Asset Management program.

Evaluate cost optimization opportunities for on-premises, SaaS, and cloud deployment models.

Suggest and develop implementation of controls and processes with Service, Asset, and Configuration Management leaders to improve efficiencies and effectiveness of the systems, and reduce the level of IT support overhead

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Consults with providers, clinicians, executives and management at all levels to provide support for decisions, workflows, new initiatives and other duties as assigned.

Provides critical analysis of data to support assigned program, project and/or engagement and articulates same to colleagues, customers, business owners and all levels of management as required.

Researches best business practices within the organization to identify operational improvement opportunities for specific business units. Determines operational objectives by studying business functions, gathering information, and evaluating output

Provides specialized guidance as required for integration, architecture, system selection, strategy, electronic health and/or financial records, systems implementations and process transformation.

Researches and contributes to recommendations into timing of introduction of new functionality. Supports upgrade design process and decision-making.

Recommends innovative application solutions to product workflow, patient safety, productivity and financial problems.

Investigates issues identified by TIS and site personnel. Validates impact. Supports Trinity Health management to prioritize vendor, TIS and business process issues. Defines issues and recommends solutions.

Provides leadership direction for application integration decisions with impacts across applications and clinical / business units. Assists Product Teams in development of design and required documentation

Analyzes business processes and reengineers those processes to improve business and/or clinical needs

Other duties as needed and assigned by the manager.

Maintains a working knowledge of applicable federal, state, and local laws and regulations, the Trinity Health Integrity and Compliance Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

Bachelor’s degree in Information Technology, Healthcare or related field; an equivalent combination of education or experience considered in lieu of degree.

Minimum of six (6) to seven (7) years Information Technology experience; 5+ years in application analysis and solution development.

Experience in configuration management, IT hardware and software asset management.

Experience in contract management and technology sourcing.

Experience in presenting and communicating with senior leadership and IT Leaders organization wide.

Knowledge of software licensing terms for major IT software publishers like Microsoft, SAP, Oracle, and IBM

Experience with SAM Tools and managed service providers (SCCM, ServiceNow, License Dashboard)

People management, leadership or project management experience preferred.

Ability to manage multiple disparate ideas to achieve a single reasonable and comprehensive solution.

Ability to manage complex problem solving.

Ability in consulting/collaborating with all levels of an organization to develop solutions to achieve desired outcomes.

Excellent written and verbal communication, human relations, management and presentation skills.

Strong analytical, organizational and group process skills.

Ability to prioritize work and work of others to meet defined goals.

Must be comfortable operating in a collaborative shared leadership environment.

Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

Must possess a good understanding of the Healthcare Acute and Ambulatory environments, including challenges and issues specific to same. Healthcare clinical systems industry experience required.

Must possess a good understanding of financial back-office operations in a shared services environment, including challenges and issues specific to the same. Healthcare financial systems industry experience required.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

This position operates in a typical office environment. The area is well lit, temperature-controlled and free from hazards.

Must be able to travel to the various Trinity Health sites (10%) as needed.

Must possess the ability to comply with Trinity Health policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be constructed as an exhaustive list of duties so assigned.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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