Residential Sales Operations Specialist

Internal candidates should call Erica Ceja at

or email resume to

Job Title: Sales Operations Specialist

Department: Residential Sales

Reports To: Director of Residential Sales Operations

Location: Calhoun Distribution Center, Calhoun, GA

Mission Statement: As a Mannington Associate, I am expected to conduct myself in a manner which supports the company’s values and philosophy, while performing in the best interest of my fellow associates. I am expected to contribute to our mission statement: To be the best people to do business within the flooring industry.

Summary: The sales operations specialist will help drive sales, increase TM & customer retention by providing exceptional customer service and supporting our residential sales team and leadership through the responsibilities below.

Job Responsibilities:

· Calculate TM and Agent commissions for the residential sales organization and submit to HR for payment

o Calculate and pay bonus payments as required per plan documents

o Forecast pay goal achievements as needed

o Monitor commission statements and reconcile any differences or discrepancies

o Reconciliation and provide assistance needed for Management, RSDs and TMs of any disputed differences in commission or draw

· Maintain updated and accurate pricing schedules for customers (internal and external) and contracts as directed by the Sales Operations Manager to be in compliance with:

o Residential Strategic Account customer contract Terms & Conditions and available price increases as afforded by said terms and conditions of contract

o Customer Pricing and/or Rebate Agreements

o Price increases as passed down by Product Category leaders

o Maintain the consolidated pricing grid format for Commercial Sales Associates from information supplied by Finance’s Pricing Department

· Coordinate across multiple departments and assist with the onboarding and offboarding of residential sales associates

· Assist with the development and coordination of residential sales meetings as required

· Maintain, organize and audit gift card program for the residential sales team

· Maintain, organize and audit residential email distribution lists through Outlook

· Special reports or projects as needed

Supervisory Responsibilities

· There are no supervisory responsibilities for this position.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong detail orientation, analytical skills and problem-solving abilities are essential

Due to the sensitive and confidential nature of the position, associate is required to sign NDA

Demonstrated quantitative skills are essential

Strong computer skills with the demonstrated ability to learn new computer programs quickly

Strong and demonstrated written and verbal communications skills

Ability to work effectively in a collaborative team environment

Ability to adapt to change

High level of emotional intelligence

Sets high personal standards for performance

Seeks and acts on opportunities for development

Ability to conform to Mannington Mills policies and procedures as required

Education and/or Experience

High school diploma a minimum. Associate degree preferred.

Experience with Salesforce (SFDC)

Experience with SAP

Ability to manage multiple projects with multiple tracks as a leader

Ability to develop clear action plans and drive processes with numerous interdependencies

Business analysis experience (including implementation, tracking, problem resolution and reporting)

A successful track record of working with managers and executives at high levels in the organization, as well as staff users

Excellent written and verbal communication skills

Strong problem-solving skills, analytical capabilities, and collaboration skills

Attention to detail a commitment to quality and be results driven and customer focused

Meeting management and group process facilitation skills

Travel may be required as needed to other Mannington Mills locations, training facilities or external meeting locations

Language Skills

Must be able to communicate with management, sales force, and customers

Must be professional in telephone, email and in-person communications

Mathematical Skills

· Ability to calculate figures and amounts such as discounts, increases/decreases, commissions, and percentages

Reasoning Ability

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

· Ability to determine what data to present to answer

Computer Skills

Must be proficient in Microsoft Word, Excel Level II, PowerPoint, SharePoint etc.

SAP experience preferred

SFDC experience preferred

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status or disability status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions