Operational Analyst

Communications and Awareness Support Remote DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products.

We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements.

Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

Position Overview The Chief Technology Office (CTO) of NCI Agency has a requirement for off-site support to the Federated Interoperability (FI) Branch of HQ SACT under the ACT Program of Work (POW) for 2025, and also the NATO Digital Staff (NDS) under the NDS POW 2025.

NCIA CTO supports the FI Branch through a Federated Mission Networking Framework Support Project.

This project is divided into multiple Work Packages (WPs) and WP4 provides support for implementation of the FMN Communications and Awareness Strategy in order to deliver FMN communications and awareness.

NCIA CTO Supports the NDS on multiple projects with focus on improving digital interoperability in the NATO Alliance.

Two activities under the NDS POW 2025 require communications and awareness support.

These activities relate to developing and exploitation of Reference Architectures and support for the operationalization of the Digital Interoperability Roadmap (DIOR) for the Interoperability Profiles Capability Team (IPCaT). Job Responsibilities Services to be provided are focused on providing support to: Support implementation of the NATO FMN Communication and Awareness Strategy Creation of communication campaigns in line with the FMN CA Plan objectives and analysis Creation of necessary content and media to support the communication campaign Liaison and coordination of content delivery agencies and personnel Monitoring, recording and assessment of campaign results and outcomes Support the implementation of the IPCaT Communication and Awareness Strategy Creation of communication campaigns in line with the IPCaT CA Plan objectives and analysis Creation of necessary content and media to support the communication campaign Liaison and coordination of content delivery agencies and personnel Monitoring, recording and assessment of campaign results and outcomes Support the development and implementation of the communication and awareness strategy for NDS Reference Architectures Development Development of an NDS Reference Architectures Communication and Awareness Plan Creation of communication campaigns in line with the NDS Reference Architectures CA Plan objectives and analysis Creation of necessary content and media to support the communication campaign Liaison and coordination of content delivery Monitoring, recording and assessment of campaign results and outcomes Requirements Minimum of 3 years Strategic Communication Expertise: Understanding of corporate communication, public relations, and marketing strategies; Knowledge of stakeholder engagement, crisis communication, and reputation management Minimum of 3 years Content Development and Branding: Expertise in developing messaging frameworks, key messages, and content strategies; Knowledge of brand guidelines, tone of voice, and visual identity; Deep experience in creating campaign materials (press releases, social media posts, brochures, etc.) Minimum of 3 years Stakeholder and Audience Analysis: Ability to identify target audiences and tailor communication approaches; Understanding of cultural, social, and organizational communication nuances; Expertise in user research, surveys, and feedback mechanisms Minimum of 3 years Performance Measurement and KPIs: Defining measurable objectives (e.g., engagement metrics, media reach, audience sentiment); Understanding analytics tools and reporting methods for communication effectiveness Legal and Compliance Considerations: Awareness of copyright, intellectual property, and data protection laws At least 2 years experience of coordinating and delivering communication and awareness campaigns in an international military environment.

At least 2 years experience of military interoperability programs and concepts Demonstrated ability to craft high fidelity messaging, imagery and information products across a range of media types including, but not limited to, web content, imagery and photography, infographics, video and audio.

Deep experience (minimum 4 years) in working with international organizations and in multinational environments.

Demonstrated knowledge of NATO Structures and military operations DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law

Full Time