Lead, Capacity Access and Flow

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At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is that together, we will be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences and value. How we work together is reflected through our five values: integrity, inspiration, tenacity, humility and care.

What Ontario Health offers:

Achieving your career goals is a priority to us. Benefits of working at Ontario Health may include the following based on employment type:

Fully paid medical, dental and vision coverage from your first day

a health care spending or wellness spending account

a premium defined benefit pension plan

three personal days and two float days annually

three weeks’ vacation to start (for individual contributors), increasing to four weeks after two years

career development opportunities

a collaborative values-based team culture

a wellness program

a hybrid working model

participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Director, Capacity, Access & Flow

Join a dynamic team driving transformation across Ontario’s health care system. As Lead, Capacity, Access & Flow, you will play a pivotal role in advancing acute and hospital-based care programs that ensure seamless transitions for patients across the continuum of care. Collaborating with provincial, regional, and local stakeholders, you’ll help build capacity and enhance key programs including Diagnostics, Surgery, Emergency Departments, and inpatient access and flow—ensuring accessible and sustainable care across Ontario Health West.

Here is what you will be doing:

Identify and coordinate opportunities to advance local and regional programs through a deep understanding of Ontario’s health care system and innovative best practices.

Analyze health system planning and utilization data to evaluate proposals, identify gaps, and recommend improvements aligned with provincial and local priorities.

Contribute to provincial planning using both quantitative and qualitative methods; lead stakeholder engagement for program development, implementation, and quality improvement.

Lead regional initiatives in key programs such as Surgery, and Diagnostics; Emergency Department hospital operations; collaborate with hospitals and health service providers to manage risks, support change, and develop mitigation strategies.

Support regional committees, monitor progress toward measurable outcomes, and ensure client/caregiver perspectives are integrated into planning and evaluation.

Manage project plans and budgets for planning and integration initiatives.

Ensure adherence to health service accountability agreements.

Promote a culture of workplace safety, respect, and open communication.

Here is what you need to be successful:

Education and Experience

Bachelors degree / post-graduate college diploma in health administration, health planning, business administration or a related field; Master’s level degree preferred.

Minimum 5 years’ experience in a multi-stakeholder environment, preferably in the health care industry. Clinical or management experience in acute care or related field is an asset.

Knowledge and Skills

Good knowledge of and proven ability to apply planning and analysis methodologies; uses sound judgment to problem solve and make effective recommendations.

Understanding of the current and changing dynamics of the Ontario health-care system and issues.

Proven ability to analyze quantitative and qualitative information from a variety of sources such as information systems/databases, provincial reports, financial information, provider and public engagement.

Proven skill and experience leading and implementing complex initiatives aimed at accelerating transformation, change management and program development within a health care environment.

Project Management experience, preferably within a health-care environment, with proven ability to move complex projects from start to finish. Understanding and experience with embedding quality improvement initiatives.

Successful experience with negotiation and facilitation techniques and processes, including experience developing and facilitating complex sessions involving diverse stakeholders.

Solid written and verbal communication skills. Internally, communicates with colleagues throughout the organization; externally, communicates directly with various stakeholders.

Must be highly organized and able to thrive in a fast-paced environment with multiple priorities.

#LI-Hybrid

#LI-ND1

Location: Windsor, London, Waterloo, Hamilton, Ontario (currently hybrid; subject to change)

Employment Type: Permanent Full time

Contract Length:N/A

Salary Band:Band 6

External Application Deadline Date:June 11, 2025

All applicants must be a resident of Ontario to be considered for roles at Ontario Health.

Ontario Health encourages applications from candidates who are First Nations, Métis, Inuit, and urban Indigenous; Francophone; members of Black and racialized groups; 2SLGBTQIA+ communities; trans and nonbinary individuals; and people living with disabilities.

Ontario Health is an accessible employer, and we offer accommodation in all aspects of employment, including the recruitment process. If you require a disability related accommodation in order to participate in the recruitment process, please email and a member of the team will connect with you within 48 hours.

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