IT/AV Support Specialist (Full-Time)

Job Description

Description:

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater.

Job Description:

This Full-Time role is for an entry level individual who can handle both IT and AV support tasks. You're responsibility will include maintaining essential IT operations, troubleshooting technical issues, and ensuring smooth AV equipment operation during events.Requirements:

Responsibilities:

IT Support:

Maintain essential IT operations (OS, security, applications, servers, email, etc.)

take on business-critical IT tasks and system improvements

Research and evaluate emerging technologies

Knowledge with Mac OS X, Windows, and common software (Microsoft, Adobe, Google Workspace)

Install, configure, and support workstations, peripherals, and printers

Analyze needs, identify vulnerabilities, and improve efficiency/accuracy

Implement application/software upgrades and troubleshoot performance issues

Partner with employees on sharing software and hardware knowledge usage, providing technical support

AV Support:

Assist in installing new A/V equipment and modifying existing systems

Provide audio/video support before, during, and after events (concerts, races, rentals)

Consult with clients, ensuring confidence in A/V equipment and event execution

Adjust production setups based on changing client plans during events

Help set up, break down, and troubleshoot A/V equipment

Maintain and organize A/V equipment in storage rooms, including repairs and testing

Required Skills & Qualifications:

Two years of experience in IT support

Solid knowledge of operating systems, current equipment/technologies, network maintenance, and system performance monitoring

Excellent interpersonal and communication skills (written & verbal)

Ability to maintain confidentiality

Experience supporting Cisco equipment (IOS, Nexus, WLC, Meraki)

Certifications: CompTIA Network+, CCNA or equivalent

Good understanding of 802.11 RF performance/reliability

Experience with basic firewall configuration (Cisco ASA, FortiGate, pfSense)

Familiarity with RF, Cable & IPTV solutions, fiber/copper networking

Proficiency in troubleshooting, documentation, and organization

Ability to maintain composure under pressure

Preferred Skills & Qualifications:

Project management experience

Professional IT certifications (CompTIA Security+, CCNP, etc.)

Experience with Dante & Cobranet audio over IP systems

Video over SDI and fiber

IP and RF video systems

BSS control systems

Tricaster and/or similar video switchers

DiGiCo and Yamaha mixers

Bachelor's degree (or equivalent) in computer science, preferred

Scope:

Support IT infrastructure at all events

Respond promptly to emergency outages

Work extended hours/weekends during major events

Maintain a safe and professional work environment

Physical Demands:

Ability to lift, carry, and maneuver equipment (up to 50-75 lbs)

Stand, walk, climb stairs, and use hands for manipulation

Full time, on site

Work Environment:

Potentially loud environments requiring hearing protection

Field operations under various weather conditions

Occasional work in large crowds

EQUAL EMPLOYMENT OPPORTUNITY:

COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Full-time