Inbound Customer Service Agent - Orlando, FL

Job Description

Inbound Customer Service Agent

Location: Orlando, FL - Onsite

About Us

All Star Auto Parts was acquired by TERREPOWER (formerly BBB Industries) in August 2024 and is now the Collision Business Unit. We specialize in remanufacturing auto lights and wheels and supplying high-quality aftermarket products in the collision and repair industry. We offer opportunities for career growth, competitive pay, benefits within the first 30 days, paid time off, paid company holidays, paid training, and 401(k) with up to 5% match.

For over 35 years, TERREPOWER (formerly BBB Industries) has been a leader in sustainable manufacturing. Founded in 1987 in Daphne, Alabama by the Bigler family, TERREPOWER began as a small regional remanufacturer of starters and alternators. Our commitment to quality and innovation quickly earned us a reputation as a trusted name in the automotive industry.

Today, TERREPOWER has expanded its footprint into over 90 countries and sustainably manufactures and supplies parts such as alternators, starters, EV batteries, solar solutions, auto lights and wheels, and more. TERREPOWER has expanded its footprint to over 90 countries.

As we move forward under the TERREPOWER name, we remain committed to the same values that have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety.

What You’ll Do

We are seeking professional and customer-focused Inbound Sales Customer Service Agents to join our team. The ideal candidate will enjoy helping customers over the phone. You will assist in managing a high volume of daily phone sales and inbound customer calls, and ensuring high levels of customer satisfaction.

Key Responsibilities

Provide exceptional customer service

Manage incoming phone calls with existing clients

Handle client invoices and credits

Interact with production team to ensure order accuracy

Maintain and build upon existing relationships with vendors

What You'll Need

Minimum Qualifications

Strong verbal and written email communication skills

Minimum of 2 years of customer service experience, including excellent follow through

Proficiency with Microsoft Office and email

Must be able to multi-task and use multiple platforms and systems for verifying part accuracy, internal communication and customer follow-up

Comfortable in a fast-paced Call Center environment with high volume of calls

Must be able to work in a team environment

Proactive and customer-focused approach

Must have reliable transportation and be able to commute to the Orlando site as required

Must be able to commit to your assigned schedule with minimal absences and be present onsite 100% during training

Must have the ability to work in a Call Center environment where frequent interruptions may occur.

Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations

Preferred Qualifications

Call center and phone sales experience is highly preferred

Understanding of automotive industry and parts is helpful, but not required

Willing to help in all needed areas

Spanish speaking is not essential, but would be helpful

Why Join Us?

When you join our team, you become part of a company that is redefining how essential products are made, reused and repurposed to reduce waste and maximize resources.

Here’s what sets us apart:

Purpose-Driven Work – Every day, your work will contribute to extending the useful life of essential products, keeping vehicles on the road and critical systems running.

Innovative Mindset – We encourage creative problem-solving and bold ideas to push the boundaries of what is possible.

Global Reach, Local Impact – With operations in North America and Europe, we have a global presence but remain deeply connected to the communities we serve.

Growth & Development – Whether you’re on the production floor, in engineering, or part of our corporate team, we invest in your success through training, mentorship, and career advancement opportunities.

A Culture of Collaboration – Rooted in teamwork and shared values, our employees work together to tackle challenges and drive meaningful change.

TERREPOWER is an Equal Opportunity Employer. We are committed to fostering an inclusive, diverse, and equitable workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, sex, pregnancy, age, veteran status, religion, national origin, genetic information, disability unrelated to the ability to perform a job, sexual orientation, or transgender status to the extent protected by law. We believe that diversity drives innovation and success.

Full-time