Human Resource & Account Manager

Job Description

Krabot LLC has been a recognized leader across the Kratom space since 2016. We’ve built our reputation on strong core values and a culture of bottom-up leadership—empowering every team member to take initiative, grow, and lead with purpose.

We’re looking for a driven and versatile professional to join our team in a dual-role position combining Human Resource Management and Account Management. If you're someone who thrives in both people operations and client-facing environments, this is a unique opportunity to make a meaningful impact across internal teams and external relationships.

As the Human Resource & Account Manager, you will play a key role in both the internal and external success of Krabot. Internally, you will oversee HR operations—payroll, compliance, employee relations, and culture. Externally, you will serve as the primary point of contact for key clients—managing relationships, ensuring satisfaction, and supporting account growth.

Key Responsibilities:

Human Resources Functions:

Manage accurate and up-to-date HR documentation, personnel files, and organizational charts

Oversee onboarding, offboarding, and employee lifecycle processes

Process weekly payroll in ADP and ensure compliance with wage and hour laws

Administer benefits enrollment, changes, and terminations; coordinate with brokers/carriers

Handle LOA requests, workers’ comp claims, and compliance documentation

Track performance reviews, certifications, and employee training

Support safety program reporting and internal HR audits

Foster a positive work culture aligned with Krabot’s core values

Ensure compliance with state and federal labor laws (California-specific knowledge a plus)

Account Management Functions:

Build and maintain strong, long-term client relationships

Serve as the main point of contact for assigned accounts

Understand client goals, purchase history and provide proactive support and tailored solutions

Coordinate with internal teams to deliver outstanding service and timely deliverables

Manage client communication, expectations, and issue resolution

Monitor account performance, provide reports, and identify growth opportunities

Support renewals, upsells, and overall client satisfaction

Qualifications:

5+ years of combined HR and/or Account Management experience

Strong knowledge of payroll, HR compliance, and California labor laws

Experience with ADP or similar payroll software preferred

Proven client relationship management experience

Excellent organizational, communication, and multitasking skills

Strong attention to detail and a problem-solving mindset

Proficiency in Microsoft Office Suite and CRM tools

Positive, professional, and adaptable with a team-oriented attitude

What Krabot Offers:

Competitive salary based on experience

Full benefits package for full-time employees, including:

Medical Insurance

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

At Krabot, we don’t just offer jobs—we offer opportunities to lead, grow, and be part of something meaningful. If you're passionate about both people and partnerships, and want to be part of a culture built on trust, integrity, and innovation, we’d love to hear from you.Company Description

Ecommerce site selling Kratom tea.

Full-time